Office Manager (Emp Rltns/Payroll/Membership)

Job Title

Office Manager

Job Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary The Office Manager is responsible for supporting the daily administrative operations of the club, ensuring the office functions efficiently and effectively. This role helps supervise the Administrative Assistant, manage office supplies, and coordinates office activities to support the club's management team. Key responsibilities include overseeing payroll processing, accounts payable and receivable, and assisting with budget tracking and financial reporting. The Office Manager also ensures compliance with company policies and standards, maintains accurate records, and handles member inquiries and communications. This position supports the smooth operation of the club's administrative functions.

Reporting Structure Reports to the Director of Administration, Club Manager or General Manager

Day to Day Perform daily accounting duties, including revenue reconciliation, cash deposit activities, and member billing. Ensure accuracy and compliance with Invited's accounting standards. Handle vendor reconciliations and oversee the member billing dispute process. Review membership applications for completeness and compliance with program/legal requirements. Support payroll compliance, including commission calculations, employee file updates, and status changes. Assist with monthly accounts payable closing accruals and provide support for weekly and monthly compliance reporting. Support department heads with employee onboarding, I-9 processing, and maintaining accurate employee records. Assist with general payroll and benefits-related inquiries. Gain proficiency in all general accounting functions through cross-training within the Accounting department. Report any operational issues or discrepancies to supervisors promptly to ensure smooth department functioning and compliance.

Additional Duties Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. Follow all company, club, and department policies, procedures, and instructions. Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

About You Required: High school diploma or equivalent. A minimum of 2 years of accounting experience or equivalent. Preferred: Prior supervisory experience is preferred. Proficient in computer use with strong knowledge of spreadsheet software. Strong communication and supervisory skills are essential. Proven ability to handle highly confidential information with discretion.

Physical Requirements Must be able to stand, walk, and perform physical activities for extended periods. Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. Able to lift, carry, push, and pull up to 10 lbs. occasionally. Effective communication skills, including talking and hearing, with sufficient visual acuity.

Primary Tools/Equipment Computer, Keyboard, Telephone, Copier, General office supplies

Work Schedule Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

What We Offer We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, andif you're in a non-exempt rolehours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: Medical, dental, and vision coverage, Life insurance, Short-term and long-term disability insurance, 401(k) retirement savings plan, Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.