Manager, Operations S+

Job ID: 284098 Location Name: S+ Address: 800 Bilter Rd, Aurora, IL 60502, United States (US) Job Type: Full Time Position Type: Regular Job Function: Distribution Center Work Location: Onsite Mon - Fri (Chicago, IL) Responsibilities Warehouse Operations – Day-to-Day Execution Monitor daily warehouse KPIs (inbound, outbound, accuracy, productivity) and flag deviations in real time Investigate and resolve operational issues directly with the 3PL floor team Secure the milestones ready to load and shipment departure Create report to share inbound and outbound activities for supply French team 3PL Management – Service Level Compliance Be the primary point of contact between Sephora Collection and the North American RDC 3PL partners Run daily operational touchpoint with 3PL teams to track performance, flag issues, and drive action plans Lead monthly and quarterly business reviews: prepare scorecards, analyze KPI trends, and hold partners accountable to contractual SLAs Escalate service failures and track corrective action plans through to closure Forecast Visibility – Supply Planning Coordination Share weekly and monthly volume forecasts with 3PL partners to enable proper staffing and capacity planning Coordinate with Distribution team to capture last-minute changes and ensure the 3PL is always working off the latest projections Logistics Claims – End-to-End Management Own the full claims lifecycle: detection, documentation, escalation, and resolution within defined timeframes Analyze claim root causes and implement preventive action plans to reduce recurrence Create report on volumes, aging, and financial impact on a regular basis Invoicing & Budget – Financial Control Review all 3PL invoices against contractual rates and challenge any discrepancy before approval Track logistics spend vs. budget monthly and flag variances with explanations and corrective actions Maintain a clear view of cost drivers and contribute to annual budget planning for 3PL operations Process Alignment – S+ Warehouse Standards Audit warehouse processes regularly to ensure alignment with company SOPs Ensure processes are executed in line with Sephora Collection standards and adjust when gaps are identified Identify process gaps and lead on-site or remote correction plans Drive continuous improvement initiatives (lean, productivity, error reduction) with measurable outcomes Benefits and Compensation Annual base salary range: $110,000.00 – $125,000.00. Other compensation may include bonuses. Caring Community. Thrive in a supportive, mentorship-driven environment from your leaders while also creating that same environment for your teams. Fulfilling Path. We invest in you, not just your role, with opportunities to learn, innovate and lead. Meaningful Work. Your work creates real impact. With every decision leading to thousands of shipments, you bring beauty to life for our clients. Rewards as Unique as You: Health. Thrive on and off the floor with healthcare plans that fit the needs of you and your family, including medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance. Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora. Balance. Enjoy paid time off, sick paid time off, and protected leave. Growth. We invest in you, with access to development programs, tuition reimbursement, and mentorship so that you can flourish in this fast-paced role. Perks. Enjoy 30% discount on all merchandise/services, opportunities for free product or "gratis," and flash sale discounts on LVMH brand products. Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching. EEO Statement Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. #J-18808-Ljbffr sephora.com