Service Desk Analyst
$22.33 per hourProAxis Consulting
Phoenix, United States | Posted on 05/21/2026 Pro-Axis provides a wide array of consulting services to handle your software development needs with Strategic Solutions and Professional Services. Job Description Job Title: Service Desk Analyst Location: Phoenix, AZ (Local candidates only) Work Schedule: First 7–10 days onsite for training, then remote Max Pay Rate = $22.33/hour Job Summary: DES is seeking a Service Desk Analyst to provide Level-1 technical support for agency users. Responsibilities include handling support requests via phone, email, chat, and ticketing systems related to desktops, hardware, software, Active Directory, VPN, Google Workspace, Microsoft Office, printers, and other IT services. Required Skills & Experience: 2+ years of technical support experience in a call center environment 2+ years of hands-on desktop support experience Experience with Windows OS, ServiceNow, Microsoft Office, and Google Workspace Strong troubleshooting and customer service skills A+, Microsoft, Google, or related technical certifications preferred Requirements 2+ years of technical support experience in a call center environment 2+ years of hands-on desktop support experience Experience with Windows OS, ServiceNow, Microsoft Office, and Google Workspace Strong troubleshooting and customer service skills A+, Microsoft, Google, or related technical certifications preferred #J-18808-Ljbffr ProAxis Consulting
Vacancy posted 3 days ago
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