Product Support Specialist - Troubleshoot, Guide & Delight Customers
Akia Services
A hospitality tech company based in San Francisco is seeking a Product Support Specialist who will manage customer issues with technical expertise. This role involves end-to-end support, analyzing feedback, and guiding customers to understand the platform effectively. The ideal candidate has a BA/BS degree or relevant experience, excellent communication skills, and familiarity with SQL. The position offers a collaborative environment focused on customer satisfaction and problem-solving. #J-18808-Ljbffr
$70k - $103.5k
Product Support Specialists (North America) Join our Support team as a Product Support... ...Work closely with customers daily to troubleshoot sophisticated integrations, guide them through detailed workflows... ...solutions. Customer‑first mindset: delight customers, provide thorough,...CustomerWork at officeWeekend workWeekday work$116.48k - $165k
...About The Role As a Product Support Specialist, you’ll be at the front... ...to strategic customers, and demonstrate deep... ...context-switching between guiding executives in a high... ...Experience troubleshooting SSO, SAML, and OAuth... ...persistent and curious; you delight in the hunt of...CustomerContract workWork at officeVisa sponsorshipFlexible hours- ...Product Support Specialist Tolan is an Embodied Companion a cute AI alien you talk with naturally... ...for users answering questions and troubleshooting issues with speed and care via email... ...-line experience. You've supported customers of a tech product or service. We're...Customer
$70k - $103.5k
P2P is seeking a Product Support Specialist in San Francisco to join the Support team. The role involves troubleshooting integrations, guiding customers through workflows, and improving internal processes. Candidates should have strong problem-solving skills, a customer...Customer- ASHBY in San Francisco is seeking a Product Support Specialist to provide technical support during weekend shifts. Responsibilities include engaging with customers to troubleshoot complex SaaS issues and contributing to internal projects aimed at improving team efficiency...CustomerShift workWeekend work
- Enterprise Product Support Specialist Our customers are some of the most innovative and high‑impact operators... ...runbooks, playbooks, and best‑practice guides. Support customers and cross‑... ...architecture, with the ability to troubleshoot across enterprise tech stacks like...CustomerShift work
- Role Overview Product Support Specialists in North America are responsible for providing technical... .... Responsibilities Engage with customers daily, troubleshooting complex SaaS issues from first... ...and communicate findings clearly. Guide customers through detailed workflows...CustomerWork at officeShift workWeekend workWeekday work
$120k - $140k
A leading tech firm in San Francisco is seeking an Enterprise Product Support Specialist to serve as the primary technical partner for their enterprise customers. This role involves maintaining critical relationships, resolving complex technical challenges, and collaborating...Customer$70k - $100k
Ascend is hiring a Product Support Specialist in San Francisco to collaborate with customers and internal teams. This role requires strong written and verbal communication skills, with a focus on resolving customer issues and building support systems. Ideal candidates have...Customer- Product Support Specialist @ Clay Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a Product... ...common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance...Customer
$70k - $100k
Your role We're hiring a driven and detailed-oriented Product Support Specialist to collaborate with our customers and internal teams to triage and resolve issues that will help fuel our customers' success. Responsibilities Objective #1: In your first 30 days, you will...CustomerWork at office$75k - $100k
...tech and intense execution to create products that make clinicians happier. Our first... ...an empathetic, product-savvy Product Support Specialist to help clinicians not just use Freed... ...at scale. Represent the voice of the customer within the product org, surfacing insights...CustomerWork at officeImmediate start3 days per week- ...leading healthcare technology company in San Francisco seeks a Product Support Specialist to provide empathetic support to clinicians using Freed's... ...enhance clinician experience. Ideal candidates will have customer support experience in high-growth settings and excellent...Customer
- A fast-paced SaaS company in San Francisco is seeking a Product Specialist to enhance customer support and product quality. In this role, you will respond to live support requests and work closely with the engineering team to resolve issues efficiently. Ideal candidates...CustomerWork at office
- A leading technology firm in San Francisco is looking for a Product Support Specialist to engage with customers and ensure they maximize the value of the product. This role involves providing hands-on support, analyzing feedback for product improvements, and creating informative...Customer
- Tolan is hiring a Product Support Specialist in San Francisco to serve as the first point of contact for users, troubleshoot issues via email and chat, and support an engaged user community. This role emphasizes quality and speed in service and requires front-line experience...
$80k - $130k
...hotel groups across the U.S., Lance supports 50+ hotels with brands like... ...Description This is a full-time, on-site Product Specialist role based in San Francisco, CA.... ...skills in Sales and Customer success Excellent troubleshooting and customer engagement skills Familiarity...CustomerFull time$114k - $163k
Product Specialist, Core GTM, Google Play Location: San Francisco, CA, USA... ...project management or a customer‑facing role. Experience managing... ...training and solution support, acting as an escalation point... ...technical questions and troubleshooting needs. US base salary range...CustomerFull time$80k - $130k
Lance (YC W26) is looking for a full-time Product Specialist based in San Francisco, CA. In this role... ...background in consulting and excellent troubleshooting skills will be key, along with strong communication in sales and customer success. The position offers a...CustomerFull time- ...+ virtual) backed by data products across 15+ states, serving... ...in. As a Temporary Field Support Specialist , you'll be the real-time... ...Think of it as a blend of customer support, air traffic control... ...coordination, and operations troubleshooting-done with empathy and speed...CustomerTemporary workImmediate startRemote workFlexible hoursDay shift
$79.1k - $114.7k
...Overview The IT Site Support & AV Specialist serves as the on-site technology... ...levels Provide timely troubleshooting and resolution of hardware... ...Demonstrate a strong customer service mindset by actively... ..., including user guides and troubleshooting materials...CustomerWork at officeRemote work$27.59 per hour
...The User Support Specialist employs excellent communication and customer service skills to collaborate with other teams in... .... Performs tier 1 and 2 troubleshooting, technical assistance and support... ...ability to keep focused and productive with long-term projects in a...CustomerFull timeWork experience placementWork at officeImmediate startRemote work- A leading tech support company in San Francisco is seeking a Technical Support Specialist. You'll respond to customer inquiries, diagnose technical problems, and provide accurate... ...technical support, showcasing strong troubleshooting and communication skills. The role...CustomerRemote job
- A tech support solutions provider is looking for a Technical Support Specialist in San Francisco, California. In this role, you will... ...first point of contact for customers needing technical assistance... ...communication skills and troubleshooting abilities will greatly enhance...CustomerRemote job
- ...categorizing spend, and closing books. As a Product Operations partner for Ramp... ...scale the workflows that enable customers to close their books faster, maintain... ..., and enabling internal teams to support our customers and troubleshoot issues. Our main goal is to reduce...Customer
$79.1k - $114.7k
Overview The IT Site Support & AV Specialist serves as the on‑site technology... ...levels. Provide timely troubleshooting and resolution of hardware... ...resolution. Demonstrate a strong customer‑service mindset by... ...documentation, including user guides and troubleshooting...CustomerWork at office$30.15k
...-home chat agent offers customer service through online chat... ...can answer questions, troubleshoot, or offer training and support to prospects and... ...the company’s service or product, resolving issues, and escalating... ...or a technical support specialist. Some examples of...CustomerRemote jobHourly payFull timePart timeFor contractorsWork experience placementFreelanceHome officeFlexible hoursShift work$100k - $130k
...Management System (AIM) Support Specialist Location Business... ...markets. Our customers around the globe rely... ...together with agility, productivity and collaboration, no... ...domain expertise to guide them, so that they can... ...and inquisitive troubleshooter that is eager to share...CustomerTemporary workFor contractorsWork experience placementWork at office$110k - $130k
A tech-driven company based in San Francisco seeks an experienced Enterprise Customer Support Specialist to enhance client interactions and troubleshoot complex issues. The role demands at least 3 years of B2B enterprise customer support experience and familiarity with...Customer- HoneyBook Inc. seeks a Support Specialist in San Francisco to provide exceptional customer service and support for our clients. This role requires troubleshooting and working with T1 and T2 teams, ensuring a high-quality experience for our members. The ideal candidate will...CustomerWork at office
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