Desktop Support

United IT

Altamonte Springs, FL

Desktop Support

Location: Altamonte Springs, FL 32714 & Orlando, FL 32819 - Onsite

Mode: Contract on W2

Note: Occasional travel is necessary for both locations – expenses will be paid by client

Key Responsibilities:

Respond to user inquiries via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues.
Guide users through step-by-step solutions and classroom support

Incident Management:

Record and track incidents and service requests using a ticketing system.
Prioritize and escalate issues as necessary to ensure timely resolution.
Follow up with users to ensure issue resolution and customer satisfaction.

Maintenance and Troubleshooting:

Perform routine maintenance on computer systems and networks.
Install, configure, and update software and hardware.
Maintain and troubleshoot printers, scanners, and other peripheral devices.

Cloud Infra Architect with Observability, Grafana

Location: Warren, NJ 07059 (100% onsite)

We have detailed the skill expectations as below. We would need a Cloud Architect who has very strong experience in Observability, Grafana and Automation experience (Python Scripting/Shell), Kubernetes, AWS

Must have:

Grafana stack experience - metrics, traces, logs, Alloy agent experience, OTelCollector experience, exporters for different open-source components, application metrics exporting
Troubleshooting in Linux environment.
Programming - Python or equivalent language
Automation scripting - Shell scripts
AWS Cloud experience
Working with Kubernetes applications (mid-level experience), helm charts

Good to have:

Other Observability platforms experience (Splunk etc.

Apply

Vacancy posted 5 days ago

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