Call Center Rep/Service appointment setter

Call Center Rep Opportunity

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!

The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!

The details:

• This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.
• The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!
• This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who:

• Are engaged customer advocates
• Meet or exceed (attainable) performance targets
• Are brand ambassadors both internally and externally
• Think on their feet and can learn in an ever-changing environment
• Handle customers' needs with integrity and empathy in one transaction
• Accurately navigating and maneuvering through multiple applications and screens simultaneously
• Have impeccable time management skills
• Actively engage and participate in training and weekly coaching sessions
• Take initiative
• Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
• Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits!

• Full-Time Employment
• Medical, Dental, Vision, and pet insurance options
• 401k plans with a company match up to 6%
• Paid time off including holidays, industry-leading parental leave, bereavement leave
• Fun working environment!
• Company discounts!

Qualifications / Successful candidates for this position will have:

• 3 years of experience in providing customer service either via phone or in person (required)
• Have 1 year of call center experience (preferred)
• Are Bilingual in English/Spanish (preferred)
• Ability to type accurately and quickly
• Maintain a positive environment, working with co-workers and customers within a diverse culture
• Excellent telephone manners and listening skills
• The ability to relate to customers professionally and courteously
• The ability to work in a team environment
• The ability to work under pressure
• The ability to sit for long periods
• Excellent attention to detail and multi-tasking ability
• Self-motivation to work under his/her initiative
• Must pass a drug test and state, federal, and criminal background check
• Must have a High School diploma or general education degree (GED). (Associate's degree preferred)
• Must be at least 18 years of ageWe are an equal opportunity employer

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.