Logistics Coordinator

Role Description

We are seeking a dedicated and detail-oriented Logistics Coordinator who will be accountable for executing the tasks of building, scheduling, and rescheduling loads for the client(s) within their team. A Logistics Coordinator is also responsible for ensuring the day-to-day operational expectations of the client(s) are met. Responsibilities include:

• Build 40–50 truckload (TL) loads per day, entering shipment information accurately into Echo’s systems.
• Build loads using Optimizer and Accelerator, and build through Vooma where applicable per the account SOP.
• Schedule and reschedule pickup and delivery appointments through BiggerPicture.
• Follow the account-specific SOPs provided for each assigned account, ensuring loads are built and scheduled to customer requirements.
• Progressively identify and pursue automation opportunities within the SOPs to increase production and reduce manual effort.
• Validate shipment details (locations, dates, references, commodity, and special instructions) before releasing loads.
• Add notes and documentation to the relevant systems to provide full visibility of the load’s build and scheduling history.
• Communicate with shippers, receivers, and internal teams to confirm or correct appointment details when required.
• Answer and action emails related to building and scheduling in a timely manner.
• Partner with sales pods and operations to remove building and scheduling tasks from their workflows entirely.
• Escalate exceptions, blockers, and recurring issues to the appropriate Echo managers and team leads.
• Meet personal and team qualitative and quantitative targets.

Qualifications

• Working knowledge of Optimizer and Accelerator for load building.
• Ability to schedule appointments through BiggerPicture and build through Vooma where applicable.
• Comfortable working with current technology and competent in Microsoft Office products (Word, Excel, Outlook) and Google Sheets, with strong internet navigation skills and a minimum 20 words-per-minute typing average.
• Aptitude for identifying process-automation opportunities and applying SOP improvements.
• Team-player attitude, both within the department and partnering with employees across the organization.
• Strong multitasking and organizational skills.
• Fluent in English, with strong verbal and written communication skills.
• Attention to detail is paramount.
• Time management, problem-solving, motivation, flexibility, adaptability, and proactiveness.

Requirements

• Working schedule: 9:00 AM to 6:00 PM EST
• Competitive Salary in USD
• Remote or office mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided

Benefits

• Competitive Salary in USD
• 10+ business days of paid time off
• English courses
• Equipment provided