Advance Medical Support Assistant-(Nuclear Medicine Service)

Job Title

Job Description

Duties

Duties include but are not limited to:

• Performs receptionist, scheduler and customer service duties as assigned for proper and timely diagnosis and treatment of patients.
• Maintains appointment schedules for multiple Nuclear Medicine Service clinics with primary responsibility over General Nuclear Medicine Section.
• Ensures the veterans are scheduled within appropriate timeframe and in accordance with the ordering providers clinically desired date.
• Reviews schedules and ensures clinic slots are managed appropriately to maximize capacity/appropriate utilization.
• Answers questions, such as those dealing with the availability of medical appointments, or appointment changes for Nuclear Medicine procedures in the context of patient specific clinical need.
• Changes and cancels appointments using Vista scheduling software/radiology package for Nuclear Medicine patients using protocols established by the service.
• Maintains daily appointment schedules and generates documents/reports using appropriate software, such as Nuclear Medicine Information System (NMIS) Electronic Whiteboard.
• Screens and receives phone calls in a timely courteous manner and determines the nature of requests.
• Resolves and triages informal complaints and responds to requests for non-technical information.
• Makes referrals to other Nuclear Medicine staff.
• Provides follow-up calls to patients to remind them of appointments and facilitates reschedules if necessary.
• Notifies physicians of cancelled requests, patient related challenges or when a study may not be able to be completed for clinical review.
• Relays information to patients such as preparations needed for tests, the status of tests, proper diet, activity, and medicines for certain procedures and other general information.
• Reviews daily active, pending orders/consults, future desired dates or clinically indicated appointments and return to clinic orders for accuracy and disposition.
• Initiates, locates, annotates, updates and files patient medical records.
• Uses word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text, formatting letters, reports, and memoranda; and transmitting and receiving email. Uses the VistA as well as the Computerized Patient Record System (CPRS) to access information in the facility's computer system.
• Independently plans the work, resolves problems, carries out successive steps of assignments, and makes adjustments using accepted standard operating procedures or practices.
• Other duties as assigned

Work Schedule

Monday - Friday 8:00am to 4:30pm

Recruitment Incentive (Sign-on Bonus):

Not Authorized

Permanent Change of Station (Relocation Assistance):

Not Authorized

Pay:

Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off:

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement:

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:

AdHoc

Virtual:

This is not a virtual position.

Functional Statement #:

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