Patient Services Representative

Job Title Onsite position serves as the lead to clinical service representative activities at one or more locations. Job Description Primary Duties & Responsibilities: Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, scheduling patient interpreters as needed, registration review, referral review, scanning, treatment room preparation, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools. Ensures all patient My Chart e-mails are sent prior to patient appointment for all visits. Ensures patient's insurance cards, photo IDs, diagnosis and health history questionnaires and documents are all completed at the time of check-in and all necessary signatures are obtained and ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout. Responsible for processing of co-payments, supply fees, entering clinic deposits, and preparing monthly reports and maintaining historical scanning of EMR's in archives. Backs up manager for modification of providers' schedules, scheduling templates, maintains document scanning and indexing and master schedules according to provider protocols and management direction. Assists in coordination of training, interoffice activities, auditing work performance, schedules, programs, distribution of policy/procedure changes, and related administrative needs. Coordinates ordering and monitoring of supplies/inventory, equipment, mail and related operational services as needed. Serves as backup for staff planned and unplanned absences across locations as needed. Participates in the establishment and attainment of department goals and objectives. May manage and participate in QA activities. Performs other duties as assigned. Working Conditions: Normal office environment. Alternative work schedules (remote work schedule). Physical Effort: Typically sitting at a desk or table. Typically standing or walking. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications /Professional Licenses : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Medical Office Setting And/Or Related Customer Service (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required Qualifications: Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications Education: Bachelor's degree Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Answering Telephones, Clinical Practice, Computer Literacy, Confidential Data Handling, Confidentiality, Customer Service, Data Entry, Electronic Medical Record (EMR) Systems, Epic EHR, HIPAA Compliance, Leadership Support, Managed Care Operations, Medical Terminology, Microsoft Office, Office Etiquette, Organizing, Patient Scheduling, Prioritization, Time Management Grade C08-H Salary Range $21.33 - $31.98 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family: We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.