Technical Service Specialist

Technical Service Specialist - Direct Hire Location: Florence, KY Salary: $80,000.00 - $115,000.00 per year Qualifications Associate's or Bachelor's degree in Engineering Technology, Mechanical Technology, Electrical Technology, or related field, or equivalent industry experience. 3-5 years of experience troubleshooting industrial equipment, heavy equipment, or construction machinery. Strong mechanical, electrical, hydraulic, and controls troubleshooting skills. Ability to read engineering drawings, electrical schematics, and hydraulic diagrams. Proficiency with Microsoft Office applications. Excellent communication, customer service, and problem-solving skills. Preferred Experience 5+ years supporting heavy industrial or construction equipment. Experience with asphalt plants, concrete plants, aggregate processing equipment, crushing equipment, or similar systems. Advanced diagnostic and technical training capabilities. Key Responsibilities Provide remote technical support for asphalt plant equipment in a 24/7 support environment. Diagnose and resolve mechanical, electrical, hydraulic, and control system issues. Support equipment startup, commissioning, maintenance, and operational activities. Respond to customer and field technician inquiries via phone, email, and CRM systems. Document service cases, corrective actions, and technical solutions. Partner with Project Managers to ensure successful equipment installations and startups. Collaborate with Engineering and Manufacturing teams to identify recurring issues and support product improvements. Assist with warranty investigations, technical documentation, service bulletins, and troubleshooting guides. Deliver technical training to customers, distributors, and internal teams. Travel to customer sites for troubleshooting, inspections, commissioning, and training (approximately 20-25%). Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; please contact your local branch for inquiries. Staffmark is an E-Verify employer. #J-18808-Ljbffr