Care Manager (Supervisor of Direct Care Services) for In-Home Senior Care

Job Description

Job Description

Description: Help seniors age with dignity — and help lead the care that makes it possible!

Role Summary

The Care Manager plays a key leadership role in delivering high-quality, client-centered care. This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners.

HomeWell Care Service received all 3 Activated Insight Awards, “Leader in Experience”, “Provider of Choice” and “Employer of Choice” in 2022, 2023, 2024, 2025 and 2026.

• Company car provided
• Competitive Pay
• PTO
• Health, Dental, Vision, Life, Short/Long-Term Disability
• 9 Holidays
• 401(k) Contribution
• $50K Base plus ability to earn comp time when on-call

Key Responsibilities

Care Planning & Client Support

• Develop, implement, and regularly update individualized Care Plans based on client needs
• Conduct new client assessments
• Perform client and caregiver introductions
• Visit clients in homes, hospitals, and rehabilitation facilities

Caregiver Supervision & Development

• Supervise, coach, and support caregivers to ensure high-quality care delivery
• Provide ongoing training, including infection control and emergency procedures
• Conduct announced and unannounced quality assurance visits
• Address performance concerns and administer discipline when necessary
• Assist with caregiver onboarding and orientation

Communication & Coordination

• Serve as the primary point of contact for clients, families, caregivers, and referral partners
• Coordinate care with external providers (e.g., home health, hospice, facilities)
• Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches
• Follow up on client and caregiver feedback, including surveys

Documentation & Compliance

• Maintain accurate, timely documentation in agency systems
• Manage care notes for long-term care insurance providers
• Track referrals and maintain CRM records

On-Call Requirements

· Serve in an on-call rotation to support clients and caregivers during evenings and weekends

· Respond to urgent situations, including staffing gaps or client care issues

· Perform caregiver and/or client support, including in-person visits, introductions, and new client assessments

Operational Support

• Support scheduling needs as required
• Participate in team meetings and ongoing training opportunities
• Serve as a backup direct care provider when necessary
• Cross-training in other areas to assist with office operations, as needed
• Work as otherwise directed

Qualifications

Required:

• 2+ years of experience in a care-related role
• Supervisory experience
• Valid driver’s license and proof of insurance
• Ability to travel locally
• Basic computer skills (e.g., Microsoft Word, Excel, data entry)
• Ability to pass a criminal background check

Skills & Competencies:

• Strong interpersonal and communication skills
• Ability to work effectively with co-workers, clients, caregivers, families, and referral partners
• Sound judgment and problem-solving abilities
• Ability to lead, coach, and hold team members accountable

Schedule & Work Environment

• Full-time, Monday–Friday (8:30 AM – 5:00 PM; some flexibility required)
• Participation in on-call rotation (evenings/weekends)
• Frequent local travel required