Order Processing Clerk

Order Processing Clerk

The Order Processor will provide customers with information regarding prices and availability of catalog and non-catalog products. The role involves processing and entering orders for products received via internet, email, phone, and mail, as well as answering incoming calls from customers concerning label queries. You will also place outgoing calls to customers to obtain information necessary to verify orders.

Responsibilities

• Route orders received by the Order Processing Department.
• Process orders with all critical information necessary to produce labels to customer's specifications.
• Review orders received for accurate pricing, spelling, and other information.
• Contact customers to confirm missing or additional information on orders and quotes, such as quantity and ink color.
• Prepare and ensure the completeness of order jackets and submit them to Quality Assurance.
• Answer incoming telephone calls regarding Order Processing orders or inquiries about items and their availability.
• Enter customer's specific quote requests into the computer and send quotes via email or auto fax.
• Compute prices, discounts, and shipping charges on label orders and quote requests.
• Retrieve quote requests from the Quote Queue, complete the quote, or send it to the appropriate area for completion.
• Outsource orders to other vendors, follow-up on orders including confirmation, shipping charges, tracking numbers, activation, and invoicing.
• Handle special accounts which may require special procedures.
• Perform other duties as assigned.

Essential Skills

• Inspection
• Data entry
• Order processing
• Customer service
• Order entry
• Call center experience
• Proficient in Microsoft Excel and Microsoft Office

Additional Skills & Qualifications

• High School diploma or equivalent required.
• One or more years of relevant experience preferred.
• General computer skills and excellent written and verbal communication skills.
• Prior customer service experience and technical printing knowledge helpful.
• Ability to read and comprehend simple instructions.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving concrete variables in sometimes complex situations.
• Computer savvy and comfortable with technology.
• Charismatic and dynamic in-person and phone communicator.
• Exceptional attention to detail.
• Ability to handle conflict and manage customer expectations.
• Desire to work in a fast-paced environment.
• Skilled at juggling multiple tasks at a time.
• Strong proofreading and grammar skills.
• Reliable with a strong work ethic.

Why Work Here?

Join a team-oriented environment with great pay and a supportive culture. Experience a unique workplace that blends manufacturing expertise with a welcoming atmosphere, offering an engaging work-life balance.

Work Environment

The work environment is typically a general warehouse/office setting, though you may spend short periods in manufacturing environments exposed to dust, dirt, high noise levels, and temperature variations. The role requires hearing, speaking, articulation, and manual dexterity, with regular use of color vision, grasping, reaching, and prolonged periods of sitting. Work shifts are Monday to Friday, with options from 9:30 AM to 5:30 PM or 11 AM to 7 PM, including a shift differential. Training will be conducted Monday to Thursday during the day shift for about four weeks, regardless of the assigned shift.

Job Type & Location

This is a Contract to Hire position based out of New Albany, IN.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Albany,IN.

Application Deadline

This position is anticipated to close on Sep 25, 2026.