Data Analyst

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.


GRADE


STD0016


LOCATION OF POSITION


Baltimore City Department of Social Services
Family Investment Administration


1910 Broadway


Baltimore, MD 21213

Main Purpose of Job


The Administrator I supports the Data Analytics and Performance Office in advancing FIA's data, performance, and integrity priorities by providing coordination and analytical support for reporting processes and performance initiatives. Working closely with the Assistant Performance Officer, this role helps develop performance tools, translate data into actionable insights, and ensure reporting is accurate, timely, and aligned with agency goals. The position supports data quality and consistency across TCA, SNAP, Medical Assistance, and Workforce Development programs, and collaborates with data analysts and program leadership to track performance outcomes and strengthen accountability across FIA divisions.


POSITION DUTIES

• Supports the alignment of performance metrics with the Family Investment Administration's (FIA) strategic goals and priorities.
• Coordinates the development, compilation, and distribution of recurring and ad-hoc performance reports across FIA programs, including Temporary Cash Assistance (TCA), Supplemental Nutrition Assistance Program (SNAP), Medical Assistance (MA), and Workforce Develop.
• Supports the preparation and maintenance of dashboards, scorecards, and visual management tools used by FIA leadership to minor program performance.
• Identify opportunities to improve reporting processes, workflows, and operational efficiency across central office and field operations.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.


Education : Graduation from an accredited high school or possession of a high school equivalency certificate.


Experience : Four years of administrative staff or professional work.


Notes :


1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.


2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.


3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.


4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of experience developing policies for Family Investment programs.
• One year of experience using Microsoft Office and Google Suite.
• One year of experience working with internal and external partners to implement solutions for Family Investment programs.
• One year of experience creating and managing data collection systems such as R and Python.

LICENSES, REGISTRATIONS AND CERTIFICATIONS


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holiday per year.
• Pension - State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.

Or email View email address on click.appcast.io.; voice View phone number on click.appcast.io.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.


If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to View email address on click.appcast.io. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.


TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at View phone number on click.appcast.io or View email address on click.appcast.io.


As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.