Receptionist/File Clerk (M-F 8am-4:30pm)

Job Description

Job Description

Position: Receptionist/Clerk 1

Pay rate: $17.95/hr.
Schedule: Monday–Friday, 8:00 AM to 4:30 PM

Summary

The Receptionist/Clerk serves as the first point of contact for walk-in clients, incoming calls, and provides administrative support .This role requires exceptional customer service skills, organizational abilities, and professionalism.

Key Responsibilities

• Lobby Management: Open lobby at 8:00 AM and close at 4:30 PM. Ensure it is clean, organized, and welcoming.
• Phone Assistance: Manage a high volume of incoming calls, assist callers with information, referrals, or directing them to the appropriate staff.
• Client Support: Maintain client information in software systems, note all calls, and assist with applications, waiting lists, and qualifications.
• Administrative Tasks: Make copies, date-stamp paperwork, distribute faxes, and complete special projects.
• Customer Service: Refer clients to staff for assistance, ensure wait times are minimal, and provide accurate information.
• Team Collaboration: Attend department and agency staff meetings, participate in activities, and assist in filing, mailings, and other duties as assigned.
• Office Equipment: Operate various office machines effectively.

Requirements

• High school diploma or GED with at least 2 years of relevant experience.
• Valid driver’s license (non-negotiable).
• Strong interpersonal skills to work with the public, low-income individuals, elderly, and disabled populations.
• Proficiency in English (spelling, grammar, and math); bilingual Spanish/English is a plus.
• Must be pleasant, personable, patient, and service-oriented.

Benefits

• 13 paid holidays (holiday pay provided even if employees do not meet traditional eligibility criteria).
• Employer contributes 13% monthly to a retirement fund.
• Fully paid health insurance—no copays or deductibles.