Business Development Center (BDC) Manager

Business Development Center (BDC) Manager Shottenkirk Toyota San Antoniol Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. The Business Development Center (BDC) Manager is responsible for hiring and training the representatives who contact potential buyers with the goal of scheduling appointments for the buyers to meet with our sales representatives. Your team will receive inbound and make outbound calls based on leads generated by our marketing efforts. Responsibilities Develop and execute outbound internet and phone campaigns Maintain daily, weekly, and monthly sales and service forecasts Manage and track all leads Ensure all leads are followed up with in a timely manner Manage day-to-day business of the business development center Collect and analyze business metrics Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals Work closely with executive and department managers to develop appointment setting strategies Answer customer inquiries and calls when necessary Requirements Strong communication, organization, time management, computer and basic math skills Team player with positive energy and an eagerness to improve Competitive and self-motivated attitude that thrives on goals Previous sales experience Previous management experience preferred Automotive industry experience preferred Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr