Service Technician (Springfield, IL area)
$22 per hourFull-time
Icee Co
POSITION SUMMARY:
Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.ESSENTIAL FUNCTIONS:
* Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA). * Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc. * Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle. * Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.- Documents all work performed and closes out all activities upon completion.
- Clearly communicates with both customers and co-workers.
- Performs assigned general warehouse duties including but not limited to
COMPETENCIES:
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required. * Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.- Strong mechanical aptitude.
- Excellent organization and time management skills.
- Must be a self-starter and be able to accomplish tasks in a timely manner.
- Great oral and written communication skills. Must be comfortable performing
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent.
- Strong mechanical background.
- Graduate of Technical or Vocational school, preferred.
- Must possess and maintain a valid Real-ID Driver’s License.
- Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in
- Willing and able to drive more than 40% of the time.
- Must have and wear steel-toed shoes.
- Company Vehicle and Gas Card
- Cell phone and tablet
- Technical School Tuition Reimbursement Plan
- Paid holidays, sick time, paid vacation
- Competitive salary based on experience and qualifications
- Birthday Holiday!
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401(k) Plan
Vacancy posted 1 day ago
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