Regional Operations Manager

Regional Operations Manager – Rental Services

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Mustang Cat Rentals is a leading equipment rental provider serving the Houston and Beaumont metro areas, operating a diversified fleet across 16 branches. We support construction, industrial, infrastructure, and energy customers with a strong focus on safety, uptime, utilization, and operational excellence.

As we continue to scale, we are seeking a Regional Operations Manager to drive consistent execution, improve performance, and lead high-performing teams across our rental network.

As Regional Operations Manager, you will lead operations across a defined group of branches, ensuring consistent execution, strong financial performance, and an exceptional customer experience.

Key Responsibilities:

• Own operational performance across assigned rental branches
• Drive labor productivity metrics (Revenue/FTE, Gross Margin/FTE) and staffing alignment
• Ensure equipment availability, delivery responsiveness, and service levels meet expectations
• Lead, coach, and develop Branch Managers and operations teams
• Partner with Sales, Service, and Central Operations to align execution and drive growth
• Analyze operational data (utilization, downtime, productivity) to drive decision-making
• Enforce and continuously improve standard operating procedures and workflows
• Resolve escalated operational and customer issues
• Promote and reinforce company tools, processes, and values across the region

What Success Looks Like:

• Improved fleet utilization and branch-level profitability
• Consistent operational execution across all locations
• Strong labor productivity and cost control
• High employee engagement and leadership bench strength
• Exceptional customer experience and responsiveness

Required Qualifications:

• Bachelor's degree in Business, Operations Management, or related field
• 7+ years of experience in equipment rental, construction services, or industrial operations
• Proven leadership experience managing multiple locations or teams
• Strong financial acumen, including EBITDA and operational performance metrics
• Ability to implement process discipline and standard work
• Strong communication, leadership, and problem-solving skills
• Proficiency in Microsoft Office and rental management systems

Preferred Qualifications:

• Experience in high-OEC or specialty rental environments
• Lean, Six Sigma, or operational excellence training
• Background in heavy equipment or Caterpillar dealership operations

This role is critical to ensuring Mustang Cat Rentals continues to scale with disciplined operations, strong financial performance, and a best-in-class customer experience across every branch.

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