Customer Success Lead (Remote California or Texas)

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5. 2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app. n8n. cloud/register n8n. cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. *This is a remote role, however you must be based in California or Texas. We’re looking for a Customer Success Lead to manage our Guided and High Touch Customer Success Managers across the West and Central regions.

This role reports to the Global VP of Customer Success. At n8n, Customer Success is mission-critical. Our customers are builders: developers, ops teams, and innovators automating their workflows and scaling their impact through n8n. Ensuring they can implement our solution effectively and realize its full value isn’t just a nice-to-have, it’s what will keep them growing with us for years to come. We’re in the exciting stage of scaling out the Customer Success function: maturing our playbooks, shaping customer journeys, and building the foundation for scalable growth. We’re looking for someone who can lead by example - a strategic thinker with strong leadership skills who’s also eager to roll up their sleeves and build alongside the team. You’ll have the opportunity to design processes, work directly with customers, and help shape how n8n delivers value at scale. If you thrive in an environment where ownership, creativity, and impact go hand in hand, this is your chance to help define what Customer Success means in one of the most exciting automation companies in the world. Your main goal will be to recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers. You’ll play a key role in building the CS function from the ground up - designing the processes, playbooks, and automations that drive customer value and scale. You’ll also represent n8n as a customer-facing leader, partnering closely with teams across Sales, Product, and Support to ensure a seamless customer journey and long-term success. HANDS-ON BUSINESS LEADERSHIP - Develop a deep understanding of our customers and what drives their success. Build and refine our processes, playbooks, and automations that enable the team to deliver maximum customer impact efficiently and at scale. - Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1-2 quarters ahead. - Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention. PEOPLE MANAGEMENT - Attracts, develops, and empower top talent to meet customer needs and deliver on team and company goals. - Drive productivity by embedding automation and scalable practices that help CSMs focus on high-value work and measurable outcomes.