WARRANTY ADMINISTRATOR

Warranty AdministratorFull-time PositionJob Type: Full-TimeExperience: 2-5 years of automotive warranty experience is requiredWork Schedule: Monday-FridayYou will report to the Service Manager of your respective dealership.This is not a remote position.Drug-free workplaceMust be willing to submit to a Pre-Employment Background Check, Motor Vehicle Report Review & Drug Screen$$$ Hiring Bonus & Relocation Assistance Available for Highly Qualified Individual $$$We are seeking an experienced, organized, and detail-oriented Automotive Warranty Administrator to join our Service Department. This position is responsible for accurately processing manufacturer warranty claims, maintaining compliance, managing warranty receivables, and protecting the dealership from preventable chargebacks and lost revenue.What we Offer:Competitive Pay & BenefitsManufacturer-specific trainingMedical insurance offering 100% benefits & free telehealthBenefits after 30 days of employmentEmployer paid life insuranceDental & Vision insuranceVoluntary Short-term & Long-term Disability, Supplemental Life Insurance, Accident. Hospital Indemnity & Critical Illness Plans401k with employer matchEmployee Assistance PlanEmployee Discounts & Referral ProgramPaid time off and paid holidaysTraining and certification supportKey ResponsibilitiesProcess warranty claims by the next business day following RO close.Review all warranty repair orders for accuracy, proper documentation, and manufacturer compliance.Verify Complaint, Cause, and Correction documentation, labor operations, causal parts, diagnostic information, and required authorizations.Review vehicle service history to prevent duplicate or incorrect claims.Flag technicians for warranty labor hours earned.Handle rejected claims, claim corrections, adjustments, and chargebacks.Monitor and manage aging warranty schedules, unpaid claims, and outstanding receivables.Conduct weekly warranty schedule reviews and report claim status and aging concerns to the Service Manager.Assist Service Advisors with closing open warranty repair orders and resolving documentation issues.Assist Service Advisors and Technicians with warranty questions and manufacturer requirements.Maintain communication with manufacturer warranty representatives and resolve claim-related issues.Monitor warranty parts return requirements and coordinate with the Parts Department.Identify claim trends and recommend process improvements to reduce rejections and chargebacks.Immediately report suspected fraudulent or improper manipulation of warranty claims to management.Assist with manufacturer audits, special projects, and warranty reporting as requested.Stay current on manufacturer warranty policies and attend required warranty training.Administer extended warranty claims with management assistance.Manage Service Loaner program.QualificationsAutomotive dealership warranty experience strongly preferredKnowledge of manufacturer warranty policies and dealership repair order processesStrong understanding of automotive terminology and technician documentationExcellent attention to detail, organization, and follow-throughAbility to manage deadlines and multiple outstanding claimsStrong communication and problem-solving skillsComfortable working with Service Advisors, Technicians, Parts, Accounting, management, and manufacturer representativesHigh level of integrity and accountabilityWhat Success Looks LikeSuccess in this position means claims processed quickly and correctly, clean warranty schedules, minimal aging, fewer preventable chargebacks, strong manufacturer compliance, and consistent communication with the Service Department.We are looking for someone who takes ownership of the warranty process from RO close through final payment and understands that strong warranty administration directly impacts the profitability and performance of the Service Department.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.