Global Aid Account Manager

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The Opportunity

is the humanitarian arm of Flexport. We serve nonprofits NGOs and mission-driven organizations that need to move impactful cargo reliably often into some of the hardest environments to reach. As humanitarian and development needs keep climbing the supply chain expertise our partners can count on matters more than ever.

Youll own some of most complex and highest-impact partner relationships. Your accounts span multiple shipping modes and trade lanes: ocean air trucking and customs and demand real supply chain fluency to navigate well. You wont just manage these relationships youll shape them. You bring a strategic point of view to every partner engagement lead business reviews that drive real decisions and connect the dots across Flexports full product suite to help partners do more with what they have. Youll operate with full autonomy hold a high bar on program growth and retention and become someone junior teammates turn to for guidance.

You Will

• Own end-to-end success for a portfolio of complex multi-modal partner accounts including partners with significant program growth potential and high operational intensity.
• Lead RFP bids and contract renewals end-to-end.
• Serve as a true strategic partner to nonprofits NGOs and mission-driven organizations going deep on their supply chain operations to find where Flexport can cut cost add capability or move faster.
• Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting. Bring market context multi-modal insight and recommendations tailored to each partners mission and constraints.
• Drive expansion across Flexports full product suite consistently meeting or exceeding program growth and retention targets.
• Collaborate with Operations Pricing Legal Trade Lane Management and other teams on solutions that need internal alignment and creative problem-solving.
• Mentor account teammates: share playbooks join key partner calls and help the team raise its game.
• Use AI-enabled tools to automate and improve internal and partner-facing processes where it makes the work faster or better.

You Should Have

• 5 years in account management business development or a similar partner-facing role. A background in logistics supply chain humanitarian aid or international development is strongly preferred.
• A track record of independently managing and growing a complex multi-product book of business.
• Deep understanding of global trade and supply chain operations across multiple modes. You can speak fluently about ocean air trucking and customs.
• Comfort operating without a playbook in ambiguous or novel situations and the judgment to write the playbook for others once youve solved it.
• Strong commercial instincts: you spot growth opportunities before partners ask and you close them.
• Genuine curiosity about the humanitarian and development space. You want to become an expert in aid logistics not just move freight.
• A natural tendency to develop others. Peers and junior teammates get better from working alongside you.
• A compliance-first mindset. We operate in a heavily regulated industry and our partners and regulators need to trust us.

You Will Get

• Ownership of most complex and meaningful partner relationships the accounts where the impact is biggest.
• A visible role in shaping how the account team operates. Your judgment and approach set the standard.
• Opportunities to contribute to team playbooks onboarding content and process improvements.
• A front-row seat on mission: getting aid to the people who need it on time.
• Competitive compensation comprehensive benefits and a vibrant company culture.

#LI-onsite

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the postings respective region. Our salary ranges are determined by role level and location. Within the range displayed individual pay is determined by work location and additional factors including job-related skills experience and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport which also includes bonus equity and comprehensive benefit offerings such as medical dental and flexible time off.

The US base salary range for this position (this does not include bonus equity and benefits):

$91200 - $114000 USD

Commitment to Equal Opportunity

At Flexport our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race color religion sex national origin age physical and mental disability health status marital and family status sexual orientation gender identity and expression military and veteran status and any other characteristic protected by applicable law.

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Required Experience:

IC