Senior Customer Success Manager
Success Matcher Recruitment
Job Description
Job Description
Senior Customer Success Manager
Our Client | NYC (Hybrid — 3 days/week, SoHo)
Our client is a fast-growing startup removing barriers to youth mental health care. They're looking for a Senior Customer Success Manager to own and grow a portfolio of 130–150 school partnerships — blending consultative relationship management with a proactive growth mindset to drive student referrals, build playbooks from scratch, and shape how their School Success function operates as they scale into new states.
What You'll Do
- Manage a portfolio of ~150 school partnerships, running ~20 meetings per week with counselors, responding to questions, and proactively identifying students who could benefit from care
- Drive growth through a consultative upsell motion, treating every touchpoint as an opportunity to increase referral volume and deepen engagement
- Analyze data to identify which schools need more attention and run small experiments to drive referrals
- Build and refine the team's playbooks, metrics, and operational processes in a function that's still taking shape
- Collaborate cross-functionally with Ops, Product, Growth, and Clinical teams to resolve issues and improve the partner experience
What We're Looking For
- 5+ years of experience in customer success, account management, or sales, with a growth/upsell component (not purely reactive support)
- Early-stage startup experience — comfortable operating with limited resources and building processes from scratch
- A proven track record managing a large book of business (not enterprise/low-volume accounts) in a B2B2C or B2C motion
- A sales-minded, high-EQ approach — confident making the ask while building deep trust with busy school counselors
- Based in NYC, or willing to relocate; able to work in-office 3 days/week in SoHo
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Senior Customer Success Manager in New York, NY vacancy
$134k - $252k
...was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.THE ROLEAs a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for...SeniorWork at officeFlexible hoursPure Storage
New York, NY3 days ago$140k - $150k
...What you'll shapeYou'll work to drive our customer happiness to a new, all-time high by... ...With your help, they’ll launch Frontify successfully, adopt it widely, and continually drive... ...process, collaborating with Account Managers as needed to address concerns and ensure...SeniorSummer workWork at officeLocal areaFrontify
New York, NY2 days ago$128k - $161k
Make Your Mark: With very limited direction, the Customer Success Manager delivers post-sales efforts to their assigned customers via a consultative... ..., you'll work with our largest customers who require a senior level of consultation and experience.Deliver on the...SeniorFull timeContract workTemporary workWork at officeShift work3 days per weekBlackLine
New York, NY1 day ago$104.33k - $156.49k
...future where trusted data becomes a transformative force for business and society. The ChallengeWe are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from...SeniorWork experience placementWork at officeLocal areaWorldwideFlexible hours3 days per week1 day per weekOneTrust
New York, NY3 days ago$123.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...AI solutions and organizational change management. For companies on their Agentic Enterprise... ...of AI solutions.As a Customer Success Senior Manager, you are a key driver of value...SeniorFull timeWork experience placementRemote workShift workSalesforce
New York, NY4 days ago$80k - $140k
...locations listed for the role. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation,...SeniorWork at officeLocal areaFlexible hoursAmazon
New York, NY3 days ago$110k - $130k
...advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on,...SeniorWork at officeWorldwide3 days per weeksmartly
New York, NY2 days ago$128.2k - $192.2k
...pay off, for our people, our customers, and the world around us. As... ...and a leading AI platform for managing people, money, and agents, we... ...within the Specialized Customer Success team in Workday’s Customer... ....Act as a trusted advisor to senior stakeholders across Legal, Procurement...SeniorFull timeContract workWork at officeRemote workHome officeFlexible hoursShift workWorkday
New York, NY2 days ago$123.1k - $273k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.... ...expertise, and tools to stay agile.As a Customer Success Manager, Senior Manager (CSM, Senior Manager), you will serve as a named...SeniorFull timeWork experience placementWork at officeFlexible hoursWeekend work3 days per weekSalesforce
New York, NY4 days ago$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.... ...and you are the future of Salesforce.The Customer Success Manager, Senior Manager is a highly strategic and experienced individual...SeniorFull timeWork at officeFlexible hours3 days per weekSalesforce
New York, NY2 days ago$115k - $130k
Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City or San Francisco. As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone,...SeniorContract workWork at officeFlexible hoursDealpath
New York, NY2 days ago- ...fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling... ...ensuring they have what they need to be successful. In this role you will work alongside... ...you will be pioneering the approach to managing customers by leveraging self service technology...Senior
Kong
New York, NY2 days ago $128.2k - $192.2k
...Workday CLM (Evisort) within the Specialized Customer Success team in Workday's Customer Success... ...(CoE). As a CLM Customer Success Manager, you'll be part of a specialized team focused... .... Act as a trusted advisor to senior stakeholders across Legal, Procurement,...SeniorContract workFor contractorsInternshipWork at officeLocal areaRemote workHome officeFlexible hoursShift workWorkday, Inc.
New York, NY1 day ago- Plantiful seeks a seasoned Customer Success Manager to own a book of nurseries and wholesalers, helping them maximize value from Plantiful. You’ll partner with our sales and CS teams to drive adoption, identify upsell opportunities, and relay customer feedback to engineering...Senior
- Supermetrics is hiring a Senior Customer Success Manager for the US, overseeing the North American market and collaborating with Account Executives across the US to grow the business. This fully remote role supports a diverse client portfolio and requires strong communication...SeniorRemote job
- Bestow in Dallas (remote-friendly) is seeking a Customer Success Manager to own the relationships, health, and growth of our enterprise carrier customers. You’ll be the primary contact and coordinate with Engineering, Product, and Implementation to ensure success. You’...SeniorRemote job
- Hire Emerald, a fast-growing U.S.-based digital marketing company, is seeking an experienced Senior Customer Success Manager to own key client relationships and drive retention. This fully remote role reports to leadership and emphasizes proactive engagement, strategic...SeniorRemote job
- FinQuery, LLC is seeking a Customer Success Manager II to serve as the face of FinQuery for assigned customers. You will maximize satisfaction, drive expansion, and manage renewals, while promoting product adoption and providing feedback to the product team. Strong communication...SeniorRemote job
- Carrot is seeking a Customer Success Manager II to own the health, adoption, retention, and growth of a book of SMB accounts. You will be the primary contact for HR benefits leaders, communicating value and ensuring Carrot remains a celebrated part of their benefits offering...Senior
- saas.group's Prerender brand seeks a Senior Customer Success Manager to own retention for an enterprise and mid-market book, using data to spot risk and drive value. You will translate complex rendering and indexing topics into business outcomes, and partner with Product...SeniorRemote job
- A leading legal tech company is seeking a Senior Customer Success Manager to ensure clients achieve desired outcomes while driving adoption of the product. The role involves onboarding customers, reducing churn, and advocating for user feedback. Candidates should have over...SeniorRemote jobFlexible hours
- First Advantage Global operating Centre is seeking an experienced Account Manager to nurture client relationships, drive revenue growth, and ensure client satisfaction. You will manage cross-functional collaboration, deliver quarterly business reviews, and oversee contract...SeniorContract work
- A leading ad measurement platform is seeking a Senior Customer Success Manager to manage and renew client portfolios. This role focuses on ensuring clients achieve maximum value and ROI, collaborating across various teams to mitigate churn and drive product usage. The ideal...SeniorFlexible hours
- Ethos is seeking experienced Customer Success Managers to help train an advanced language model on professional documents, spreadsheets, and slide decks. This role focuses on ownership of health-score models, renewal forecasting, and translating data into executive-ready...SeniorRemote jobImmediate start
- Deine Aufgaben Deine Rolle Als Senior Customer Success Manager (m/w/d) steuerst du unser strategisches Kundenportfolio im Mid-Market- und Enterprise-Segment. Du bist die zentrale Vertrauensperson deiner Accounts und begleitest sie entlang der gesamten Customer Journey -...SeniorRemote workFlexible hours
- Managing a portfolio of banking customers, the full-time Senior Customer Success Manager will serve as a trusted advisor, aligning ServiceNow solutions with customer goals and driving adoption to maximize the value of their investment while working remotely. Key responsibilities...SeniorFull timeRemote work
- Veeva Systems, a leader in life sciences cloud, is seeking a Customer Success Manager to ensure customer value with Veeva's Commercial Content and Medical Vault applications. You will serve as a liaison between Veeva and key customer stakeholders to drive adoption and...SeniorRemote job
- ...and ideation. We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with... ...Corp, and Zscaler. The Role We’re looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch....SeniorWork at officeNight shift
Avante
New York, NYa month ago - Elliptic is seeking a Senior Customer Success Manager (Player-Coach) to manage a mid-market portfolio across APAC. You will drive renewal and expansion, build strong executive relationships, and coordinate with product for growth initiatives. You will also mentor peers,...Senior
- ...support to patients across an expansive array of specialties, in all 50 states. About The Role: OpenLoop is looking for a Senior Customer Success Manager (Mid-Market) to join our team remotely. In this role, you will manage a portfolio of growing mid-market accounts,...SeniorRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Success Manager. Be the first to apply!
Related searches
- strategic customer success manager New York, NY
- educational customer success manager New York, NY
- enterprise customer success manager New York, NY
- sr. customer success manager New York, NY
- success manager New York, NY
- customer success manager remote New York, NY
- customer success executive New York, NY
- customer success manager New York, NY
- partner success manager New York, NY
- client success manager New York, NY