Community Manager - Lease Up - Momentum

Job Overview Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. We foster an environment of connection, compassion, and fun that our personnel extend to everyday life at the communities we serve. Company Values Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Salary & Schedule Salary Range: $80,000 – $90,000 per year, plus multiple bonus and commission earning opportunities. Schedule: Full-time; Monday‑Friday 9 am – 6 pm; afterhours and weekend support may be required, as needed. Benefits 34 Paid Days off per year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday) Housing discount may be available Employer‑matched 401(k) retirement plan Discretionary bonus potential Eligible for earned Leasing & Renewal commissions $0 premium medical, dental, and vision insurance effective 1st of the month following your start date Fully covered long‑term disability insurance Fully covered life insurance with supplemental options 24/7 Everyday Assistance Program (EAP) Voluntary Critical Illness, Accident, Hospital Indemnity, and short‑term disability insurance Pet insurance discounts Parking & transit commuter benefits Annual professional development reimbursement Training opportunities and career progression/growth plans Company‑wide parties and events Job Responsibilities Financial Oversight Assist in the formulation of budgets and responsible for staying within established budget guidelines. Ensure all rents are collected, posted promptly. Perform evictions, utility cut‑offs, and landlord liens as required. Submit and approve invoices in the appropriate system for timely payment. Complete month‑end procedures and reports: deposit accounting, variances, expiring leases, write‑off register, receivable aging, security deposit activity, gross potential rent. Safeguard and reconcile the property credit card per accounting policies and deadlines. Be ultimately responsible for the property’s financial success. Personnel & Leadership Hire, staff, post job ads, interview, and extend offers, collaborating with HR as needed. Train, empower, supervise, discipline, and terminate on‑site staff under leadership and HR approval. Conduct bi‑annual performance reviews aligned with Thrive’s values. Approve associate timesheets for accurate pay. Instruct staff on procedures and guidelines. Provide ongoing training in marketing, leasing, safety, systems, and daily needs. Lead, coach, recognize, and build professional relationships among the team. Delegate tasks and ensure accountability. Track employee resident delinquency and work with HR to correct. Administrative / Office / Compliance Keep lease files current, complete, and in compliance with MFTE, Section 8, or other applicable programs. Maintain office opening schedules, including early arrivals or late departures. Ensure property condition: leasing office, common areas, storage, model units. Attend scheduled management meetings (typically quarterly). Record all management activities daily, weekly, and monthly. De‑submit required reports to corporate weekly and monthly. Prepare for audits and complete annual reporting. Issue appropriate notices when necessary. Complete required trainings and ensure compliance with all coursework. Resident Relations Initiate and perpetuate community sense. Maintain a positive customer‑service mindset. Conduct inspections with residents for move‑in/move‑out. Review notices to vacate to determine move‑out cause. Implement resident communication policies and procedures (complaints, service requests, etc.). Maintenance Walk and inspect property regularly; verify vacant unit condition. Track ready board and vacancy status daily; coordinate with maintenance for timely reconditioning. Oversee or delegate vendor/contractor communication: scheduling, billing, relations, certificates of insurance. Monitor all maintenance activities. Marketing / Leasing Stay aware of market conditions and trends. Show property to prospective residents as needed. Respond to calls and emails in a timely, professional manner. Safety and Risk Management Report all liability and property incidents immediately to Regional Manager and appropriate office departments. Report workplace injuries to HR immediately. Maintain SDS binder and Thrive’s Safety and Accident Prevention Manual; train team on safety protocols and proper PPE use. Be familiar with water intrusion, apparent mold growth (AMG), and other health/safety programs. Complete safety checklists with maintenance; conduct monthly safety meetings. General Collaborate productively with home office departments. Conduct all business in accordance with Company policies. Perform any additional duties as assigned by the Regional Manager. Desired Skills & Experience 3+ years in property management, with significant experience leading or supporting multifamily lease‑ups. Successful Community Manager in a lease‑up environment: leasing velocity, pricing, marketing outreach, team development, occupancy goals. 6+ months supervisory experience with strong leadership skills. Proficient in Microsoft Word, Outlook, and Excel. Certified Apartment Manager (CAM) preferred. Intermediate to advanced Yardi/CRM and On‑Site experience preferred. Accurate reporting and budget oversight with confidence in discussing variances. Daily pricing experience in a changing market. Notary license required, or ability to obtain within 3 months. Desired Competencies Detail‑oriented, accurate reporting. Understanding of basic property budgeting and accounting. Fast‑paced, customer‑service oriented work. Knowledge of industry terms. De‑escalate conflict, remain calm and courteous. Respect and understand diverse cultural and socio‑economic backgrounds. Effective communication, trust building, cultural awareness, equity. Specific and thorough communication with residents, vendors, subordinates, home office, ownership, and leadership. Handle multiple competing deadlines under pressure. Teamwork, delegation, independent work. Respond to instruction and feedback productively; learn and grow positively. Strong problem‑solving skills. Professional and pleasant interaction with co‑workers, supervisors, guests, public. Strong time management, organization, prioritization. Strong resident retention focus. Proficient English (reading, writing, speaking, grammar). Physical Requirements 100% in‑person position; must be physically present at the supported sites. Stand, walk, or sit alternately depending on specific needs. Physically walk sites/units; may include climbing stairs, navigating uneven surfaces or construction zones. Present on site during normal business hours for guest greeting, operation, tours. Prolonged sitting at a desk and computer work. Occasional physical activities: bend, stoop, squat; climb stairs; push/pull; reach above shoulder. Lift up to 25 lb frequently, occasionally 25–40 lb. Work indoors (majority) and outdoors in all weather. Effectively communicate in person, phone, and virtual platforms. Equal Employment Opportunity Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy‑related conditions, disability, gender, gender identity, sexual orientation, or any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in participating in the interview process or meeting the position requirements. Background Check & Drug Screen Policy Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, contact View email address on click.appcast.io. Drug Screen Tests Amphetamines (including methamphetamine) Cocaine metabolites Opiates (including codeine and morphine) Phencyclidine (PCP) Thrive Communities reserves the right to modify this policy at any time without notice. #J-18808-Ljbffr Thrive Communities