Administrative Specialist

Salary: $46,300.00 - $64,800.00 Annually
Location : Solid Waste Services 630 Beacon Lake Drive, Raleigh, NC
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-00423
Department: Solid Waste Administration
Opening Date: 06/30/2026
Closing Date: 7/7/2026 11:59 PM Eastern
Work Hours: Monday - Friday; 8:00 am - 5:00 pm
Hiring Range: $46,400.00 - $55,500.00


Job Description
Are you an organized, customer-centric professional dedicated to operational excellence and proactive problem-solving? Join the Solid Waste Services team as an Administrative Specialist , serving as a critical liaison between Customer Service and Field Operations. In this role, you will dispatch and track work orders, resolve complex customer inquiries, generate analytical reports, evaluate operational data, and support continuous process improvement initiatives to help deliver efficient, high-quality services to the local community.

About You:

We are seeking an organized, customer-focused professional to support the daily operations of the Solid Waste Services Department. In this role, you'll coordinate communication between Customer Service and Field Operations, dispatch and monitor work orders, research and resolve customer concerns, prepare reports, analyze operational data, and support technology and process improvement initiatives. The ideal candidate is detail-oriented, an effective communicator, and skilled at managing multiple priorities while providing exceptional customer service in a fast-paced environment.

About Us:

The Solid Waste Services Department provides residential curbside collection of garbage, recycling, yard waste, and a variety of specialized services for the community. Our team is committed to delivering reliable, efficient, and customer-focused services while reducing waste, increasing recycling, and promoting sustainability throughout Raleigh. By joining our team, you'll help support essential public services that make a positive impact on the quality of life for our residents every day.

Duties and Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Customer Service & Customer Relations

• Respond to internal and external customer inquiries and resolve complex service concerns.
• Research customer history, investigate escalated issues, and coordinate timely follow-up.
• Interpret departmental policies, procedures, and service guidelines.
• Serve as liaison between customers, Customer Care, Operations, and other City departments.

Operations Coordination & Dispatch

• Coordinate communication between office staff and field operations.
• Dispatch, monitor, update, and close work orders using Cityworks, ServiceNow, and related systems.
• Support field personnel using radio communications, AVL, and operational software.
• Coordinate daily routes, assignments, operational priorities, and emergency communications.
• Maintain operational records including tonnage, completion times, and performance metrics.

Administrative Support

• Prepare reports, correspondence, presentations, spreadsheets, and confidential documents.
• Coordinate meetings, interviews, onboarding, training activities, and departmental calendars.
• Process administrative and financial transactions in accordance with City policy.
• Maintain departmental records and documentation.

Reporting, Analytics & Technology

• Generate recurring and ad hoc reports for leadership.
• Analyze operational trends and identify opportunities for improvement.
• Support implementation, testing, and documentation of Cityworks, ServiceNow, and other technology initiatives.
• Develop and maintain SOPs, customer guidance, and training materials.

Continuous Improvement

• Participate in departmental initiatives and cross-functional projects.
• Recommend workflow improvements and operational efficiencies.
• Support emergency operations and special projects.
• Perform related work as assigned.

Typical Qualifications
Education and Experience
High School diploma or G.E.D. equivalency; 1 to 3 years' experience in administrative support, office support, customer service, or related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Additional Information
Knowledge of:

• Customer service principles.
• Municipal operations.
• Dispatch and work order management.
• Microsoft Office and business systems.
• Records management.
• Operational reporting and process improvement.

Skills:

• Communication and relationship building.
• Problem solving and analytical thinking.
• Prioritizing competing demands.
• Preparing reports and correspondence.
• Maintaining detailed operational records.

Abilities:

• Exercise sound judgment.
• Adapt to changing priorities.
• Coordinate work across multiple teams.
• Maintain confidentiality.
• Deliver exceptional customer service.

ADA and Other Requirements:

Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:
Work is typically performed in an office or similar indoor environment.

Work Exposures:
Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to Individuals who are hostile or irate.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.


To find out about the City's benefits package, and other programs, please visit our Employee Benefits page:

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.
01


Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02


How much relevant or comparable work experience do you have in Customer Service or as an Administrative Specialist?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03


Have you ever been terminated or forced to resign from a position?

• Yes
• No

04


If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.
05


How many years of experience do you have working with municipal or local government?

• None
• Less than 1 year
• 1 to less than 4 years
• 4 to less than 7 years
• 7 to less than 10 years
• 10 years or more

06


Please describe your experience working or supporting municipal and local government.
07


Please describe your experience compiling data for reports, creating and editing complex documents, and developing streamlined office procedures.
08


Do you have at least two (2) years of experience providing administrative, operational, or customer service support that included coordinating work activities, researching customer issues, and using computer software to prepare reports and maintain records?

• Yes
• No

Required Question