Director of IT

Description

Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

P assionate - We love what we do and have fun doing it!

R efined - We strive for excellence in our communication.

O wnership - We are proactive and accountable in any task, challenge or opportunity presented to us.

M indful - We are present, patient, and aware so that we can best anticipate the needs of those around us.

I nnovative - We are eager and open to seek ways to improve Country Club life.

S afe - We take responsibility for creating a safe environment.

E mpathy - Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW: The Director of Information Technology (IT) is responsible for leading Boca West Country Club's technology strategy, infrastructure, cybersecurity, enterprise applications, and digital transformation initiatives. This role oversees the planning, implementation, support, and continuous improvement of all technology systems that support the Club's operations, member experience, and long-term strategic goals.

The Director of IT serves as a strategic partner to Club leadership, ensuring technology solutions are secure, scalable, efficient, and aligned with the evolving needs of a modern private club environment. This includes oversight of enterprise platforms such as Cobalt, Microsoft 365, business intelligence tools, cybersecurity programs, network infrastructure, telecommunications, audiovisual systems, and emerging technologies.

ESSENTIAL DUTIES & RESPONSIBILITIES

Technology Strategy & Innovation

• Develop and execute the Club's technology roadmap and long-term IT strategy.


• Identify opportunities to improve operational efficiency, member experience, communication, and data accessibility through technology.


• Evaluate emerging technologies, artificial intelligence solutions, automation tools, and hospitality-focused innovations.


• Lead digital transformation initiatives and technology modernization projects across all departments.


• Serve as a trusted advisor to the General Manager, Executive Team, and Department Heads on technology-related initiatives.


Enterprise Applications & Systems Management

• Oversee administration, optimization, and support of the Club's technology ecosystem, including: Cobalt Club Management Software, Microsoft 365 (Office, SharePoint, Teams)

• Manage integrations between enterprise applications to improve workflow efficiency and reporting capabilities, including UKG, FoodTrak, Birchstreet.

• Partner with department leaders to identify opportunities for system enhancements and automation.


Cybersecurity & Risk Management

• Develop and maintain the Club's cybersecurity framework, policies, and procedures.


• Ensure protection of member, employee, and organizational data.


• Manage cybersecurity awareness training and phishing prevention programs.


• Oversee network security, endpoint protection, identity management, vulnerability assessments, and disaster recovery planning.


• Maintain incident response and business continuity plans.


• Monitor compliance with applicable privacy, security, and regulatory requirements.


Infrastructure & Technical Operations

• Oversee all network infrastructure, telecommunications systems, Wi-Fi environments, servers, cloud services, audiovisual technology, and end-user computing devices.


• Ensure reliable performance, uptime, and scalability of all technology systems.


• Lead troubleshooting efforts for critical technology incidents and service disruptions.


• Develop and maintain technology standards, documentation, and asset management procedures.


Member & Employee Technology Experience

• Ensure exceptional technology support for members, employees, and leadership.


• Support member-facing technology platforms, mobile applications, reservations systems, and digital communication tools.


• Establish service standards and response metrics for the IT team.


• Promote a culture of hospitality-focused technology support.


Project Management & Vendor Relations

• Lead technology implementations, upgrades, migrations, and infrastructure projects.


• Manage relationships with software providers, consultants, telecommunications vendors, and technology partners.


• Negotiate contracts, licensing agreements, and service-level agreements.


• Ensure projects are completed on time, within budget, and aligned with business objectives.


Budget & Financial Management

• Develop and manage the annual IT operating and capital budgets.


• Evaluate technology investments and ROI opportunities.


• Monitor expenditures and recommend cost-effective technology solutions.


• Participate in long-range capital planning initiatives.

LEADERSHIP RESPONSIBILITIES

Team Leadership & Development

• Lead, mentor, and develop the IT team.

• Establish departmental goals, priorities, and performance expectations.

• Conduct performance evaluations and professional development planning.

• Foster a culture of accountability, innovation, collaboration, and continuous improvement.

• Ensure adequate staffing, training, and succession planning within the department.

EDUCATION, EXPERIENCE & TRAINING

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Technology, or related field.

• Minimum 10 years of progressive IT leadership experience.

• Minimum 5 years managing enterprise technology operations in a complex, multi-department environment.

• Experience supporting hospitality, private club, resort, healthcare, higher education, or other service-focused organizations preferred.

• Demonstrated experience leading enterprise software implementations and systems integrations.

• Strong understanding of cybersecurity, cloud technologies, networking, infrastructure management, and digital transformation.

• Experience managing technology budgets, capital projects, and vendor relationships.

PREFERRED CERTIFICATIONS

• Microsoft Certified Professional (MCP)


• Microsoft 365 Certified Administrator Expert


• Certified Information Systems Security Professional (CISSP)


• Certified Information Security Manager (CISM)


• ITIL Foundation Certification


• Certified Technology Professional (CTP)

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Responds to requests for service and assistance.

• Contributes to building a positive team spirit.

• Treats people with respect.

• Works with integrity and ethically.

• Follows policies and procedures.

• Supports organization's goals and values.

• Adapts to changes in the work environment.

• Is consistently at work and on time.

• Follows instructions, responds to management direction.

• Asks for and offers help when needed.

• Includes appropriate people in decision-making process.

• Treats others with respect and consideration regardless of their status or position.

• Demonstrates accuracy and thoroughness.

• Completes work in a timely manner.

• Observes safety and security procedures.

• Reports potentially unsafe conditions.

• Use equipment and materials properly.

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift moderate weights and perform physical tasks related to computer management.
• Long periods of sitting or standing at a workstation.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Combination of office-based work and active presence throughout Club facilities, including clubhouses, golf operations, racquet sports facilities, dining venues, retail locations, administrative offices, and event spaces.
• Frequent interaction with employees, members, vendors, consultants, and technology partners.
• Responsible for supporting technology operations within a complex hospitality environment operating extended hours and year-round.
• Must be available to respond to critical technology incidents, cybersecurity events, infrastructure outages, and operational emergencies outside of normal business hours when necessary.
• Participation in technology implementations, system upgrades, special events, and capital projects may require occasional evening, weekend, or holiday work.
• Requires the ability to navigate both indoor and outdoor environments while evaluating technology infrastructure and operational needs across the Club's 1,400-acre campus.
• Works in a fast-paced environment where adaptability, discretion, professionalism, and strong service orientation are essential.