Accounts Receivable Supervisor

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs. Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre, combining over 125 years of expertise in providing cutting‑edge, person‑first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self‑advocacy and personal success. Department: Finance Status: Full‑time Pay Rate: $63,000 - $68,000 Your Role The Accounting Supervisor is responsible for the supervision of all aspects of the Accounts Receivable function to ensure the timely completion of all billing, application of cash receipts, and monitoring of the Accounts Receivable aging to ensure follow up and adjustments are completed timely to reduce the write‑off of uncollectable invoices. Responsibilities Treat consumers with dignity and respect, while providing them with the support needed to become as independent as possible. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to recruiting, onboarding, and training employees, performance management; and conflict resolution. Provide supervision and specific direction to billing staff and manage day to day activities, including billing, collections, Court of Claims and cash receipts for all billing activities including DHS, FSSA, HFS Medicaid, Managed Care insurance billing and transportation billing. Review AR aging report to ensure follow-up for payment is conducted timely on all accounts. Provide guidance to billing staff to ensure timely resolution of billing discrepancies, rejections, and non-payments on all accounts. Review program changes which affect billings. Provide direction to program staff to ensure that processes are revised for program changes and all needed Finance staff are informed of planned changes. Review DHS and FSSA billing rejections, interpret reports, and follow up with agency personnel for error corrections. Perform collection duties on delinquent accounts, including collection letters, phone calls, and Court of Claims filings for all accounts. Prepare and/or oversee the monthly CMHC revenue by payer and program report to be used in calculating the CMHC Payer invoices and revenue recognition in MIP. Prepare and/or oversee the monthly ROCS download report to be used in the recording of monthly revenue recognition in MIP. Prepare and/or oversee monthly Sandata billing and download to be used in the recording of monthly revenue recognition in MIP. Work with Chief Financial Officer on Accounts Receivable write-offs. Qualifications Bachelor’s Degree in Accounting is required or (High School Diploma and five (5) years healthcare billing will be considered in lieu of Bachelor’s Degree). Basic understanding of financial statements and accounting entries related to billing, revenue recognition and accounts receivable. Minimum of five (5) years of healthcare billing and accounts receivable experience. Experience with DHS, Medicaid and Managed Care Insurance billing preferred. Minimum of two (2) years supervisory experience in healthcare billing and reimbursement. Ability to understand, prepare and recommend adjusting journal entries as needed. Excellent verbal and written communication skills. Excellent research and problem‑solving skills. Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs including Excel, Word, and Outlook. Valid driver’s license and documentation of current auto insurance, with an acceptable motor vehicle report. Benefits Generous paid time off 13 Paid holidays Medical/Dental/Vision Insurance Plans Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability Employee Assistance Program 403(b) with company match Tuition assistance Eligibility for Public Service Loan Forgiveness Ongoing training and development opportunities Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success. #J-18808-Ljbffr Sertoma Star Services