Service Strategy Manager

Job Description

Job Description

If you're good at what you do, you can work anywhere. If you're the best at what you do, come work for Doma Technology.About Us 

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

Our Values

• Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
• People First - We communicate with honesty and respect to our customers, colleagues, and partners.
• Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
• Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.

Job Duties: 

• Serve as Doma's named, licensed escrow officer in Texas, maintaining an active TDI license in good standing and personally accountable for regulatory compliance of escrow activity conducted under that license. 
• Own compliance with TDI requirements, including bonding, continuing education, recordkeeping, and any escrow-related filings or audits. 
• Monitor Texas escrow, title, and real estate closing regulations, flagging changes that affect Doma's products, processes, or client obligations, and translating regulatory requirements into operational practice. 
• Act as the internal subject-matter expert on Texas escrow requirements for Legal, Compliance, Product, and leadership. 
• Help stand up strategic partnerships with large national settlement agents and attorneys that supporting company initiatives
• Develop and help deploy "lights-out" enablement materials — tools, training, and workflows that let agent clients of every size, from large national settlement agents to small and midsize agents, operate independently on Doma's platform. 
• Serve as a point of contact for product questions and service escalations from agent clients, ensuring timely, high-quality resolution. 
• Support optimization of Doma's business relationships, helping ensure production workflows and service delivery stay aligned. 
• Evaluate state-specific title and escrow regulatory requirements to advise on Doma's expansion into new markets and geographies. 
• Monitor the production team's title search and exam output for quality, accuracy, and regulatory soundness. 
• Identify opportunities to improve automation coverage and reduce manual exceptions in the title production process. 
• Contribute to cross-functional initiatives that improve how Doma delivers title production services at scale. 
• Represent the voice of agent clients and the production team in product roadmap discussions, surfacing requirements, edge cases, and regulatory constraints early in the design process. 
• Identify opportunities to productize manual or ad hoc processes and test, pilot, and refine them before broader rollout, leveraging firsthand title and escrow expertise to validate scalability. 

REQUIRED QUALIFICATIONS 

• Active, current Texas escrow officer license issued by the Texas Department of Insurance (required at time of application)
• 5+ years of experience in title, escrow, or real estate closing operations, with direct exposure to Texas regulatory requirements. 
• Prior experience at a title insurance underwriter, title agency, proptech company, or real estate technology platform. 
• Excellent written and verbal communication skills, with experience presenting to clients and senior stakeholders. 
• Comfortable operating with significant autonomy in a role with no direct precedent or template inside the organization. 
• Must reside in Texas and be available for remote work with occasional travel to clients or Doma offices. 

PREFERRED QUALIFICATIONS 

• Experience with title production automation, or a strong interest in how search and exam workflows can be automated. 
• Strong analytical and process-design skills, with the ability to translate regulatory and operational complexity into clear, actionable plans. 
• Demonstrated experience in at least two of the following: business operations, strategy or management consulting, product development, or client success/account management. 
• Prior people or cross-functional project leadership experience. 

Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case.

This job is also eligible for the following compensation components: Bonus

The base salary range for this role is shown below:

$72,900—$105,300 USD

How we'll value you and make your life a bit easier:

We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.

We currently offer the following benefits to all Full-Time employees:

• Work/Life Balance - We encourage taking Paid Time Off (PTO)!
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family's needs that all start in the following month following your first day of employment
• Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance 

We believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.