Help Desk Manager IT Service & Performance Lead
Integral Services Company
Integral is seeking a Help Desk Manager in Tysons, Virginia, responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). The role requires managing staff, implementing IT capacity management, and analyzing performance data. A Bachelor's degree and ITIL v4 certification along with Secret Clearance are required. Benefits include medical, dental, vision insurance, and professional training reimbursement. #J-18808-Ljbffr
- ...Integral Consulting Services in Tysons, Virginia, is seeking a Help Desk Manager to oversee operations and ensure customer satisfaction... ...will have at least 5 years of IT support experience and 2 years... ...service desk staff, monitoring performance metrics, and implementing...Suggested
- GovCIO is seeking an experienced Service Area Manager (SAM) in Washington, DC, to lead Customer Service Center operations for a major federal client. The SAM will deliver exceptional IT support and ensure all services meet contractual SLAs. Applicants should have over...Suggested
- ...A woman-owned small business is seeking a Sales/Account Manager to generate leads and manage clients for IT Staffing and Managed Services. This role focuses on meeting and exceeding sales targets while developing strategic account plans to maximize revenue. Ideal candidates...SuggestedImmediate start
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...an experienced Senior Service Manager Lead to support the delivery... ...improvement—helping ensure capabilities are... ...and delivered to agreed performance and quality standards.... ...years of experience in IT service management, with... ...technical support or service desk teams. Experience...SuggestedLocal areaImmediate start- GST, Inc is seeking a Federal Business Development Manager located in Washington, D.C., to drive new business in the federal market... ...of experience in federal sales and a strong knowledge of IT and managed services solutions. The position also includes benefits like medical...Suggested
$92.3k - $166.85k
...an experienced Senior Service Manager Lead to support the delivery... ...improvement—helping ensure capabilities are... ...and delivered to agreed performance and quality standards.... ...years of experience in IT service management, with... ...technical support or service desk teams. Experience...Local areaImmediate start- ...are seeking a Knowledge Manager for the CSES contract. The Knowledge Manager leads knowledge management... ...enterprise knowledge for IT services in a cross‑functional environment... ...Coordinate with ITSC, desk‑side, incident/problem,... ...to successfully perform the essential functions...Full timeContract workTemporary workWork at officeMonday to FridayWeekend workDay shiftAfternoon shift
- Clark Construction Group, LLC in McLean, VA is seeking a hands-on Service Desk Manager. This role will lead the end-user services team, managing IT support operations and ensuring smooth service delivery. The ideal candidate will have a Bachelor's degree, significant experience...
$90k - $100k
...niche permanent placement firm focused exclusively on the IT Cloud and Managed Service Provider industry. That niche focus (go niche or go home!)... ...candidates, manage feedback, guide the interview process, and help close placements. In plain English: you are given a client...Base plus commissionPermanent employmentTemporary work$130k - $200k
...A leading IT Solutions Provider in Washington D.C. is seeking an experienced Program Manager. This role involves overseeing IT support services, ensuring high customer satisfaction, and managing a team of over 50 IT professionals. Candidates should possess 10+ years in...- Clark Construction is seeking a hands‑on Service Desk Manager to lead and grow our end‑user services... ...as the first line of defense for all IT support, owning the full intake experience... ...desk operations, including SLA performance, ticket queue management, and escalation...Full timeWork at officeLocal areaRemote workWeekend work
- ...ApplyLogic is a fast-paced Service-Disabled Veteran-... ...talented Program Manager to join our team... ...leadership for IT Service Desk operations in a... ...technical teams, and help ensure secure,... ...Responsibilities Lead IT Service Desk operations... ...service delivery performance, SLA compliance,...Temporary workFor subcontractorRemote work
- ...Islamic Relief USA is seeking an IT Manager to lead all aspects of IT functions, including strategy, cyber security, and project management. The ideal candidate will have extensive experience in technology management and a strong commitment to organization values. The...
- Peraton is looking for an experienced Service Desk Manager in Washington, DC, to oversee IT support operations. This role involves managing a team to deliver exceptional customer service to over 4,000 users, ensuring effective communication and operational excellence within...
- ...A leading technology service provider is looking for a Project Manager to oversee the ITACS support contract at BUMED Headquarters in Falls Church, VA. The role involves... ...'s degree in a related field and significant IT project management experience. PMP certification...Contract work
- ...A leading IT services provider in Virginia is seeking an experienced Program Manager to oversee the Tier 1 and Tier 2 IT services. Responsibilities include ensuring compliance, managing teams, and leading performance oversights. The role requires extensive management...
- ...Director of National Intelligence in McLean, Virginia is seeking a skilled IT Manager to oversee the Information Technology Team responsible for maintaining critical systems and support services. You will coordinate with vendors and internal teams to ensure IT reliability...Work at office
- Hilton is looking for an experienced professional to lead and manage complex global projects in McLean, Virginia. The successful candidate will... ...minimum of 7 years in project management roles and a focus on IT projects preferred, this position offers an exciting...
$99k - $225k
Booz Allen Hamilton is seeking an experienced IT Program Manager to design, implement, and maintain strategic IT programs in support of DoW clients. The ideal candidate should have at least 10 years of experience and a Top Secret clearance. The role involves mentoring...$95k - $98k
...Akima is looking for an IT Asset Management Administrator to support IT across all DoD OIG networks. This role includes managing the lifecycle of IT assets, ensuring compliance with licensing agreements, and supporting audits. The successful candidate will need an active...- ...Qualifications We are seeking an IT Service Center (ITSC) Manager for the CSES contract. The ITSC... ...operation of the 24x7x365 DOS service desk/help desk. This role leads high-volume contact handling,... ...requirements. Lead service desk performance management for volume,...Contract workMonday to FridayWeekend workDay shiftAfternoon shift
$165k - $225k
...Information Technology, the Manager of IT Operations is a senior... ..., ensuring that IT services consistently meet the... ..., security, and performance. This role provides management... ...of the Service Desk, training programs, and... ...and practice groups. Lead and govern incident, problem...Full timeContract workTemporary workWork at officeRemote workFlexible hours3 days per week- ...be doing: The CI Operational IT Manager shall assist EMO with enterprise... ...and deconfliction, and performance assessment. Key responsibilities... ...analysis and production, functional services and/or mission support.... ...competitive benefits to help you at every stage of your personal...For contractorsFlexible hours
$104k - $156k
...Grant Thornton is seeking an IT Category Manager to lead sourcing and procurement strategies for IT services. This role requires a minimum of 8 years of experience in technology-based strategic sourcing, with proven skills in contract negotiation. The successful candidate...Contract work- Grundfos is seeking a Key Account Manager to enhance strategic customer relationships and grow the IT cooling market. In this role, you will develop and manage key accounts, ensuring the maximization of Grundfos solutions. The ideal candidate will have significant experience...Remote job
- ...Position Title: Senior Associate, IT Service Desk Coordinator Position Type... ...across the organization by managing shift coverage, balancing... ...for P1/P2 playbooks. Perform QA checks (ticket hygiene, first... ...Corus Code of Conduct helping to prevent any type of abuse...Full timeWork at officeLocal areaRemote workShift workWeekend workAfternoon shift2 days per week
$120k - $150k
...3 LLC is looking for a Remote Controller to lead financial operations and accounting teams while supporting a growing IT services organization. The role demands over 7 years... ...ERP systems like Unanet, and the ability to manage both domestic and offshore teams. Responsibilities...Remote work- A Service-Disabled Veteran-Owned Small Business in Alexandria, Virginia, is seeking a Service Desk Manager. The role involves managing complex IT contracts and overseeing teams engaged in technical duties. Applicants must have ITIL Certification and five years of leadership...
- ...JASINT Consulting and Technologies, LLC seeks a CI Operational IT Manager in Alexandria, Virginia. This role requires an active TS/SCI clearance and involves supporting CI functional management with enterprise-level IT solutions. Responsibilities include managing IT requirements...
- A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a university campus and an affiliated hospital. Responsibilities include leading a Desktop Support team, managing endpoint lifecycle...
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