Collector

Earn while you learn. Start at $19.23/hour with a guaranteed 40-hour workweek and a paid 60-day training period, giving you the time and support to build your confidence and skills.Once you're up to speed, your earnings can take off with monthly bonuses up to $700, unlimited 4% commissions, and base pay increases up to $21.63/hour.No cap on your potential. No limits on your growth. If you're motivated, competitive, and ready to succeed, this is more than a job, it's a career with real advancement opportunities and the chance to build the paycheck you deserve.B2B (business to business) accounts only: professional clients and accounts payable departments, not individuals and never medical, credit card, or personal accountsWhat we offer:Monday through Friday day shift – no nights or weekendsComfortable and safe location with ample and free parkingFacilities with a free gym and basketball courtA global company with cross training and transfer opportunitiesMedical and dental, 80% single and 60% family covered by Cadex401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)Company paid life insurance and long term disability insuranceGenerous PTO/sick leave along with other paid emergency leave options6 weeks of partial salary for parental leaveStable and professional office and work environmentAll computer equipment and tools requiredWho thrives here?Reliability, showing up on time and consistent attendanceGoal-driven professionals motivated by performance-based bonusesIndividuals eager to learn new skills and build a career path in a supportive environmentComfort on the phone with the ability to ask for payment and negotiateProfessionals with excellent communication and problem-solving skillsWhat you’ll do:As Collection Service Representative (collector), you will be contacting our clients' customers to find solutions on accounts that are in arrears, to identify potential credits or disputes, and to follow up with the customer on a regular basis.The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires a high level of persistence and excellent communication skills to effectively negotiate payment terms and resolve disputes.Who we are:Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India.Since 2019, Cadex has been putting together a strong portfolio of ARM companies, includingA.G. Adjustments, formed in 1974 and headquartered in Melville, NYD&S Global Solutions, formed in 1997 and fully remoteABC-Amega, formed in 1929 and headquartered in Buffalo, NYTranSubro, formed in 2012 and headquartered in Oceanside, NYDAL, Inc., formed in 1974 and headquartered in Clifton Heights, PAReceivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MNInsurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MAPrimary Job DutiesMeet or exceed collection and revenue goals as established to ensure maximum client satisfactionWork accounts assigned efficiently by meeting productivity and activity goals as assignedProvide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficientlyAccurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as requiredEnsure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as neededSecondary Job DutiesContinuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expectedEngage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or emailBusiness cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clientsResponsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claimsMaintain organized electronic file storage of documents and emailsInterface with Client-Facing departments to help identify and meet client needsSupport new hires and other co-workers by assisting with training or other questionsRespond to written correspondence from customers, and clients in clear, concise, and professionallanguage by keeping language accurate, legible, complete, and by using a positive toneIdentify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvementsExercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plansContinuously seek opportunities for process improvement and propose ideasFoster effective communication and collaboration between countries and cultures within all regionsAssist in Operational project work as requiredAct as backup to other members of the Operational DepartmentsMaintain a high level of professionalism and confidentiality with all information entrusted withOther Job DutiesThis position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.Supervisor ResponsibilitiesThis position has no supervisory responsibilitiesYou must have:A high school diploma or GEDReliable transportationPunctual and reliable attendanceBasic computer skills and typingWe don’t require extensive experience, if you have the right soft skills. We process reference checks and background checks on all selected candidates.If you are interested, we’d love to hear from you. Click apply now or continue reading for the full job description.Work location and hours:This position is hiring in-office in Maple Grove, MN. This position will work CST/CDT hours, 8-hour days, within the range of 8am to 5pm, 40 hours per week. We are closed on Saturday and Sunday. We will work with you to establish the schedule that works best for you and your responsibilities outside work.No travel is expected for this positionWORK ENVIRONMENTThis job operates in an office setting work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation’s may be made to enable individuals with disabilities to perform the essential job functions.EEO STATEMENTCadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.COMPETENCIESAbility to work in a team-based environment in shared tasks and projectsProfessional demeanorProficient written and verbal communication skillsProficient comprehension skillsTime management and organizational skillsBasic math skillsProficient telephone skillsProficiency in MS OfficeREQUIRED EDUCATION AND EXPERIENCEHigh School Diploma or General Education degreeFLUENCYThis position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONSNone required for this position #J-18808-Ljbffr Cadex Corporation