Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Life insurance
• Flexible schedule
• Health insurance
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I officially opened our agency on June 1, 2024, but my roots with State Farm run much deeper as I spent over 18 years working in another agent’s office before launching my own. Today, I lead a small but passionate team of three full-time professionals who are dedicated to helping our clients protect what matters most.

We offer flexible PTO, life insurance, and a supplemental health policy (for those who qualify), along with opportunities for advancement within the agency and performance-based bonuses. As a second-generation State Farm agent who’s lived in Kent County my whole life, I’m deeply connected to this community. I’m an avid animal lover and actively support organizations like the SPCA, Grass Roots Rescue, and Piper’s Paws Rescue. Our agency also sponsors several local travel ball teams and partners with volunteer fire departments, reflecting our commitment to giving back.

What truly sets our office apart is our collaborative, supportive culture. Every team member’s contribution is valued, and we work closely together to deliver exceptional service while building meaningful relationships with clients and one another. We combine empathy and teamwork with a competitive spirit and a drive to rise to every challenge. That blend of compassion, innovation, and determination allows us to provide personalized solutions and create a workplace where both our team and our clients feel valued and supported.

If you’re looking for a place where you can grow, make a real difference, and be part of a supportive and purpose-driven team, this could be the perfect opportunity for you.

ROLE DESCRIPTION:
As a sales team member for The Lindsay Dougherty State Farm Office, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 
• Meet or exceed monthly sales goals 

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Attention to details & ability to multi-task
• Previous experience in insurance or a related field preferred.
• State of Delaware Property & Casualty license