Office Operations Assistant Primary Care

Your Future Role At A GlanceLocation: Grafton, WIFacility: Grafton ClinicDepartment: Primary CareSchedule: Full-time | Day ShiftHow You'll Make An Impact In This RoleManage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.Answer telephones, screen calls, take messages, and provide essential clerical support.What Minimum Requirements You'll NeedEducation:High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.Additional Preferences:40 hours a week | M- F | 8:30 AM - 5 PM | Flexibility with covering the AM opening shift on rare occasions. Wednesday's shift may include 9 AM - 5:30PM as needed | No weekends or holidaysCertified Medical Administrative Assistant (CMAA), previous medical receptionist experience including insurance verification, medical terminology, multi-line phone systems, and HIPAA privacy rules and using EpicBenefits That Help You ThriveComprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA optionsFinancial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insuranceTime to recharge: pro-rated paid time off (PTO) and holidaysCareer growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learningEmotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resourcesFamily support: parental leave, adoption assistance and family benefitsOther benefits: optional legal and pet insurance, transportation savings and moreLife At Ascension: Where Purpose Meets OpportunityAscension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.