Quality & Rapid Continuous Improvement Manager (San Jose)

OverviewPosition: Quality & Rapid Continuous Improvement ManagerThe Quality & Continuous Improvement Manager is responsible for leading and continuously improving Mountz, Inc.’s Quality Management System (QMS) across all business functions, including engineering, manufacturing, calibration laboratories, repair services, supply chain, warehousing, and customer support.Serving as the organization's Quality Management Representative, this role ensures compliance with ISO 9001, ISO/IEC 17025, customer requirements, and applicable regulatory standards while leading company-wide continuous improvement initiatives that enhance quality, operational performance, and customer satisfaction.This highly visible leadership role partners with leaders throughout the organization to solve complex business challenges using structured problem-solving methodologies, data-driven decision-making, and Lean continuous improvement principles. This role provides overall direction in sustaining a quality-centric culture across the entire organization.Why Join Mountz?At Mountz, you'll have the opportunity to make a significant impact across the organization while helping shape our culture of continuous improvement. We value collaboration, innovation, integrity, and professional growth, and we empower our employees to drive meaningful change.If you're passionate about quality, continuous improvement, and building high-performing systems and teams, we'd love to hear from you.Additional Details and BenefitsTravel: 20% domestic and overseas travelReports To: PresidentBenefitsWe offer a competitive compensation and benefits package, including:Medical, dental, and vision insurance401(k) with company matchPaid vacation and holidaysLife and disability insuranceEmployee Assistance Program (EAP)Professional development opportunitiesCollaborative and innovative work environmentMountz, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.ResponsibilitiesEssential Roles & Responsibilities:As the Quality & Continuous Improvement Manager, you will:Lead and continually improve the company's ISO 9001 Quality Management System.Maintain ISO/IEC 17025 accreditation readiness for calibration laboratories.Serve as Management Representative for the Quality Management System.Plan and lead internal audits, external certification audits, customer audits, and accreditation assessments.Drive effective corrective and preventive action (CAPA) processes and verify long-term effectiveness.Lead cross-functional root cause investigations using proven quality methodologies.Champion continuous improvement initiatives using Lean, Six Sigma, PDCA, A3, Value Stream Mapping, 5-Why Analysis, Fishbone Diagrams, FMEA, SPC, and other quality tools.Partner with Engineering, Manufacturing, Supply Chain, Sales, Service, and Customer Support to improve quality, delivery, cost, and customer satisfaction.Develop and monitor quality KPIs including customer complaints, warranty performance, supplier quality, audit findings, Cost of Poor Quality (COPQ), and corrective action effectiveness.Present quality performance and improvement initiatives to executive leadership.Foster a culture of accountability, operational excellence, and continuous improvement throughout the organization.Supervise and develop members of the Quality team.QualificationsRequired Qualifications:Bachelor's or Master's degree in Engineering or another technical disciplineMinimum of 8 years of progressive leadership experience in Quality ManagementExperience supporting manufacturing and service operationsStrong working knowledge of ISO 9001 Quality Management SystemsExperience with ISO/IEC 17025 accreditation requirementsExperience leading internal, customer, and external certification auditsDemonstrated success leading corrective actions, root cause investigations, and cross-functional improvement initiativesProficient in utilizing advanced data-gathering and analysis systemsExcellent communication, leadership, analytical, and organizational skillsPreferred QualificationsExperience in calibration, metrology, test and measurement, or industrial manufacturingMulti-site or global quality management experienceLean Manufacturing and/or Six Sigma experienceISO Lead Auditor certificationASQ Certification (CQE, CQM/OE, or equivalent)Technical KnowledgeIdeal candidates will have experience with:ISO 9001ISO/IEC 17025Lean ManufacturingSix SigmaPDCAA3 Problem Solving5-Why AnalysisIshikawa (Fishbone) DiagramsFMEAStatistical Process Control (SPC)Value Stream MappingRisk-Based ThinkingCorrective & Preventive Action (CAPAJob SummaryJob ID: 2026-20388