Hygiene Coordinator

River Run Dental - Libbie Mill, 5001 Libbie Mill East Boulevard, Richmond, Virginia, United States of America Job Description Posted Friday, March 27, 2026 at 4:00 AM At River Run Dental - Libbie Mill, we pride ourselves in delivering amazing patient care while maintaining a dynamic and fun culture. Our office treats our patients like family and highly values our patient relationships. We work hard and offer the most up-to-date procedures to provide comprehensive care. Our team is an incredible group that works together to achieve the results we are looking for – smiling faces on our patients and our team!! We would love to have you join our office family! Hygiene Coordinator – River Run Dental – Multi-Location Support Role This role is ideal for someone who thrives behind the scenes, loves solving scheduling challenges, and is driven by efficiency, communication, and results. If you enjoy fast-paced environments, working with technology, and making a real impact on patient care and practice growth—this is the role for you. What You’ll Do Own & Optimize Hygiene Schedules Manage hygiene schedules across all locations Adjust, reschedule, and maximize appointments daily Maintain 5% or less downtime and work toward full schedule utilization Keep Schedules Full & Patients Engaged Confirm all hygiene appointments using established protocols Proactively fill openings using waitlists, ASAP lists, and unscheduled patient reports Respond to patient communication platforms (Truelark, Axle, Liine, etc.) Manage Same-Day Changes Monitor cancellations and reschedule requests in real time Apply cancellation protocols and minimize gaps Quickly fill last-minute openings Drive Daily Schedule Performance Review all schedules each morning across all offices Remove unconfirmed appointments by midday Continuously fill openings throughout the day Track and report daily hygiene availability Support Growth & Operations Assist with insurance verification and breakdowns (as time permits) Help fill doctor-side opportunities from unscheduled treatment lists Support patient communication and inbox management Our Core Values Positivity – You bring a can-do attitude, stay flexible, and support your team to create a positive experience for patients and coworkers Self-Motivation – You take ownership, act proactively, and look for ways to improve and add value without being asked Compassion – You communicate with empathy, kindness, and respect, always putting people first Excellence – You hold yourself to high standards, stay detail-oriented, and consistently deliver strong results Ethical Integrity – You do what’s right—always—with honesty, accountability, and transparency What Success Looks Like Hygiene schedules consistently at 5% downtime or less High confirmation rates and minimal last-minute gaps Fast response to schedule changes and patient communication Fully maximized hygiene opportunities across all locations What We’re Looking For Dental scheduling or administrative experience preferred Strong organization and multitasking skills Excellent communication (phone, text, and written) Comfortable working across multiple systems and tools Detail-oriented with a strong sense of urgency Team player with the ability to work independently Why Join River Run Dental? Be part of a fast-growing, people-first organization Work in a high-impact role that directly supports patient care Collaborate with a supportive, driven team Grow professionally in an environment focused on excellence and development Benefits Paid Holidays PTO Program 401K Tuition Reimbursement Professional Training & Development Opportunities #J-18808-Ljbffr