Front End Coordinator

Overview A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Join us and be part of something meaningful. BJ’s Wholesale Club offers a comprehensive benefits package designed to support health, well‑being and the future both on and off the job. Responsibilities Oversee the frontline in the absence of the Front End Manager. Coach, teach and develop frontline team members to ensure excellent member service. Lead and motivate the Front End Lead (FEL) and team for successful execution of membership programs and front line operations. Monitor, drive and coach for membership and member experience goals and results; ensure all membership products are offered and member orders/requests are processed positively, timely, and efficiently. Delegate work, monitor staffing and ensure compliance with operational standards. Provide excellent customer service to Members; maintain a safe and positive environment for team members and Members. Model leadership, communicate effectively, and build high-performing teams with a culture of collaboration and ethical decision making. Lead with the team member and member in mind; address concerns and escalate as appropriate; execute GOLD Member Standards (Greet, Anticipate, Appreciate) and GOLD club standards daily. Supervise front end activities (including cashiers, SCO, and membership desk) in the absence of Front End Manager. Drive membership metrics through acquisition, retention, loyalty and experience programs; improve speed, productivity and member engagement on the front end. Train, coach, motivate and evaluate frontline Team Members on tasks, responsibilities and expectations; utilize cashier observation forms and metrics to drive performance. Perform front end responsibilities including closing through POS and handling member escalated service issues; provide backup for cashiers and Membership Sales Ambassadors when needed. Scan club merchandise through POS to ensure accurate inventory counts and purchase totals; manage self-checkout and scan & pan lanes. Assist Members with operations and technical difficulties; collect payments and issue receipts, refunds or credits as needed. Stay up-to-date on promotions and product information; apply discounts and coupons appropriately. Maintain cleanliness of front-of-house member servicing areas; navigate system applications and use MyWork for workflow management. Perform other duties as assigned and maintain club policies and procedures; regular, predictable full attendance is essential. Qualifications Prior leadership experience preferred. Prior Membership or sales knowledge and experience preferred. Prior cashier experience preferred. Basic math skills required. Environment & Physical Requirements Most of the time spent moving about on hard surfaces; may require bending, reaching, lifting up to 30 pounds, and occasionally lifting heavier objects with assistance. Indoor environment with infrequent exposure to temperature extremes and loud noises; occasional exposure to cleaning agents. Compensation, Benefits & Company Information Pay transparency requirements note a compensation range; starting pay is from $18.50 per hour. The company offers benefits including weekly pay, free memberships, paid time off, health benefits, 401(k) with match, and employee stock purchase plan (eligibility varies by position). About Us BJ’s Wholesale Club serves over 8 million members with clubs across multiple states. We offer a range of products and services through clubs, online, and curbside pickup. #J-18808-Ljbffr