Bilingual (Spanish) Customer Service Rep

Job Description

Job Description

Bilingual (Spanish) Customer Service Rep

LHH is seeking a Bilingual Spanish Customer Service Representative for a contract opportunity with a growing organization in the Houston area. This position is ideal for a customer service professional who is fluent in both English and Spanish, thrives in a fast-paced call center environment, and has a history of strong tenure and stability in previous roles.

This role offers the opportunity to support a diverse customer base, resolve inquiries efficiently, and deliver exceptional service while managing a high volume of inbound calls.

Responsibilities

• Handle a large volume of inbound customer calls in both English and Spanish
• Assist customers with account questions, service requests, order inquiries, and problem resolution
• Accurately document customer interactions and update records in company systems
• Research customer concerns and provide timely, professional solutions
• Work collaboratively with internal teams to ensure customer needs are addressed
• Maintain service quality standards while meeting productivity goals
• Provide a positive customer experience through clear communication and active listening

Qualifications

• Fluent in both Spanish and English, including verbal and written communication
• Previous experience in a high-volume call center environment required
• Demonstrated job stability with strong tenure in prior positions
• Excellent customer service and relationship-building skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and navigate multiple systems simultaneously
• Proficient with computers and customer service software platforms
• High School Diploma or GED required

Preferred Experience

• Customer support, contact center, or inbound call center experience
• Experience handling escalated customer concerns
• CRM, order entry, or data entry experience
• Ability to work effectively in a fast-paced, metrics-driven environment

Why Apply?

• Contract opportunity with immediate hiring needs
• Collaborative and professional work environment
• Opportunity to utilize bilingual communication skills daily
• Gain valuable experience with a well-established organization

If you are a bilingual customer service professional with call center experience, excellent communication skills, and a proven track record of long-term employment, apply today to be considered for this exciting contract opportunity.

Pay Details: $17.00 to $19.00 per hour

Search managed by: Amanda Wilkerson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.