Solution Architect - Customer Success

Role Description

The Solution Architect is a technical and consultative leader who bridges the gap between client needs and the delivery of impactful solutions. As subject matter experts, they design scalable, maintainable, and reusable architectures that solve business challenges and support long-term goals.

• Engaged from the sales cycle through project completion.
• Collaborate with clients and internal teams to translate requirements into high-level solution designs.
• Identify gaps in out-of-the-box offerings and define actionable backlogs for engineering teams.
• Oversee multiple projects in parallel, ensuring solutions are globally applicable, performance-optimized, and built on reusable components.
• Review and guide technical deliverables to align with the architectural vision.
• Troubleshoot issues and implement performance optimizations.
• Develop tools, modules, and utilities to improve delivery efficiency.
• Foster innovation, champion best practices, and maintain a client-first approach.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• At least 5 years of Java development experience.
• 2+ years in systems/solution design.
• Strong proficiency in Java and frameworks (Spring and Hibernate).
• Expertise in concurrent and distributed environments.
• Advanced skills in Java application performance tuning, including JVM optimization, memory management, and garbage collection.
• Proven experience designing scalable, high-performance enterprise systems.
• Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud) and containerization technologies (Docker, Kubernetes).
• In-depth knowledge of messaging systems (RabbitMQ, Kafka) and data processing frameworks (Spark, ELK).
• Deep understanding of relational databases (e.g., PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra), including performance tuning.
• Strong grasp of microservices architecture, RESTful APIs, and enterprise integration patterns.
• Knowledge of security best practices in system design, including data encryption, authentication, authorization, and secure communication.
• Proficiency in Agile methodologies, CI/CD practices, and DevOps tools (e.g., Jenkins, GitLab).
• Strong problem-solving abilities, system optimization skills, and excellent communication for collaboration with clients and technical teams.

Requirements

• Design for performance, address issues promptly, and optimize cloud usage (AWS, Azure, GCP) for cost-effectiveness and scalability.
• Create reusable components, tools, and utilities to improve efficiency across projects.
• Identify and mitigate technical risks while maintaining timelines and business goals.
• Partner with engineering, product, and client success teams to align technical solutions with company strategy.
• Mentor team members and promote a culture of innovation.
• Resolve Level 2 support issues to maintain client satisfaction.

Benefits

• Immersion in brand with training, connections, and one-on-one time with your manager.
• Opportunity to shadow colleagues virtually or onsite.
• Access to extensive information about Feedzai and the team.
• Start working on projects and collaborating on ongoing work.

Company Description

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence.

• Securing the transition to a cashless world while enabling digital trust in every transaction and payment type.
• Trusted by the world’s largest banks, processors, and retailers to protect trillions of dollars.
• Improving the customer experience for everyday users without compromising privacy.
• A Series D company with $282M raised to date and a valuation of $2 billion.
• Protects 1 billion consumers and 90 billion transactions each year.