Front Office Assistant- Administrative

Job Description

Job Description

• Bilingual Required, Preferred Language English, and Spanish 
  
• Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system.
• Checks in and out patients in a timely, accurate and professional manner.
• Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card.
• Obtain signatures for form and documents and scan all required documents into EMR system.
• Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort.
• Collects co-payments from patients.
• Post payments from patients.
• Courteously answers calls, forwards to appropriate team member and accurately documents messages.
• Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed.
• Calls and confirms appointments; unconfirmed for day of and for the following day; conducts follow-up calls as needed to check on patients.
• Effectively manage special projects and other tasks as assigned.
• Performs other duties as required.