IT Systems Support Specialist

Information Technology Support Services Specialist

Seeking an Information Technology Support Services Specialist whose primary duties will be to assist with the on-site MIS support at customer locations. This assignment will primarily be with a team that focuses on one customer's IT needs, while maintaining standards defined by the Department of Technology. This assignment will also help with needs on other customer sites as needed.

This role will require:

• Strong customer service skills
• Knowledge of Active Directory or other identity management system
• Attention to detail
• Ability to work with rapidly changing priorities
• Experience with troubleshooting Windows systems
• Good verbal and writing skills for customer interaction and documentation

Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity. Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages. Update both hardware and software assignments in Manifest. Assist users in operating systems, application programs, utilities, and hardware operations. Image, install and move IT-related equipment.