Call Center Scheduler

Join Our Team at ImageCare Radiology

At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

ImageCare Radiology Seeking Several Full-Time Call Center Schedulers and Part-Time Call Center Schedulers for our Hackettstown office. All new hires are required to attend first-day orientation at our Mount Olive office before reporting to their assigned work location or training site.

Schedules

Schedule 1: Monday - Friday 10:30am-7:00pm. (Full Time)

Schedule 2: Monday - Friday 10:30am-7:00pm with Rotating Saturdays (Full Time)

Schedule 3: Saturday 8:00am-4:00pm. (Part Time)

Schedule 4: Saturday 9:00am-5:00pm. (Part Time)

Initial training days and times will be discussed and agreed upon between the manager/supervisor and the employee.

General Description of Position

This role is responsible for delivering high-quality customer service while efficiently managing appointment scheduling, patient communications, and account updates. Ensure a smooth and professional experience by addressing inquiries, coordinating imaging appointments, and supporting patients through the scheduling and preparation process.

Essential Duties and Responsibilities

1. Receive incoming calls from customers and assist them with their needs over the phone
2. Assist in setting appointments for patients and doctor's offices either through inbound or outbound calls
3. Gathers information related to customers' concerns and provides appropriate resolution
4. Open and maintain customer accounts by updating account information
5. Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
6. Process orders received electronically or over the phone with the patient
7. Call patients to update them with their upcoming scheduled procedures including clinical preparations
8. Perform any other related duties as required or assigned.

Experience

• Customer service: 1 year (Required)

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off

Ability to Commute/Relocate

• Hackettstown, NJ: Reliably commute or planning to relocate before starting work (Required)

Flu Vaccination & Proof of MMR Requirement: It is ImageCare's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.