Sales Coordinator - Arizona Biltmore

Sales Coordinator

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

The Sales Coordinator is responsible providing support for Sales Department Managers. Frequent interaction with All Hotel departments. Primary responsibility is based on the below parameters in order to aid in securing bookings for the resort.

Essential Functions

• Answer Phonesmust be able to answer phones while doing work, be pleasant, and take accurate messages.
• Contracts & Addendumsrequire putting together a large amount of information accurately and without typos.
• Proposalsin Word or PowerPoint, these can be very detailed and require patience. Also will aid and assist in checking on-line booking engines and assigning leads to managers and also responding on those sources.
• Site Alerts, Amenities & Giftsfilling out forms for amenities and typing up cards to go with them, may also include choosing amenities for guests from our shops and having them mailed out.
• Travel Assistance/Expense ReportsAssist with information forwarded to them or a client that they are unable to access from the road. Managers often need help preparing for trips, getting information, etc. Prepare detailed expense reports for Director Approval.
• Share in Lead (RFP) Assignments following the sales guidelines and deployment models.
• Delphi Input & Maintenanceentering full bookings, meeting space, notes for managers, adjusting names and addresses, and looking up group information for other departments.
• Check email throughout the day, as sales managers may forward an email from a client requesting info to be sent, etc. Email should be organized so that nothing gets missed and so that you can easily reference past emails.

What are we looking for?

Education

• High School Diploma required.

Experience

• Must have a proven track record with Microsoft Office Suite.
• Must have at least 2 years of customer service experience.
• Hospitality experience preferred.
• Previous experience in Sales, Marketing or Public Relations preferred.
• OnQ experience a plus.
• Delphi experience a plus.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality