SERVICE ADMIN

Service Administrator

The Service Administrator is responsible for managing customer service operations and administrative tasks to ensure efficient and smooth service delivery. This role involves tasks such as scheduling appointments, maintaining service records, communicating with clients, and supporting the service team in daily administrative duties.

Supervisory Responsibilities: None.

Essential Job Functions:

• Coordinates and schedules service appointments, installations, and maintenance activities.
• Maintains detailed and organized records of service activities, including service reports, invoices, and customer interactions.
• Process and track service orders from initiation to completion.
• Assists in the preparation of invoices and tracks payments for services rendered.
• Communicates with clients to inform them about service schedules, changes, or delays.
• Handles customer inquiries, resolves issues, and escalates complex issues to the appropriate team.
• Supports the service team by coordinating logistics, ordering parts, and managing inventories.
• Prepares and presents regular service reports for management. Generates reports regarding service operations, customer feedback, and other relevant metrics.
• Collaborates with the sales and accounting departments to ensure smooth operations and customer satisfaction.
• Adheres to local, state, and federal laws and regulations.
• Performs administrative tasks such as data entry, filing, and record-keeping.
• Stays updated with product knowledge to provide accurate information to customers.
• Performs other duties as assigned.

Compliance:

• Operates with the highest level of conduct, integrity, and confidentiality.
• Adheres to company policies and procedures.

Skills & Abilities:

• Self-motivated with a results-driven approach.
• Excellent verbal and written communication skills.
• Ability to manage budgets, expenses, and negotiate with vendors and suppliers.
• Proficient in Microsoft suite, CRM or similar programs.
• Ability to build relationships and interact positively with employees, management staff, and customers.
• Ability to identify issues, address them, and provide effective solutions.
• Skills and ability to handle multiple tasks at once.
• Ability to maintain compliant with local, state, and federal regulations.
• Ability to adapt to changes and handle them with professionalism.
• Strong analytical and problem-solving skills.
• Ability to maintain confidentiality of conversations, data records, files, and other vital information.
• Ability to work independently and in a team to meet deadlines.
• Careful planning, multitasking, and excellent time management and customer service skills are critical.
• Excellent attention to detail and accuracy in recordkeeping.

Education & Certifications:

• Bachelor's degree in related field required.

Experience:

• Minimum three years of experience as a Service Administrator or similar role.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.