CMA Transitional Coordinator - MHA53

CMA Transitional Coordinator

Hybrid • Elmont - Elmont, NY 11003

Overview

Salary Range $66,400.00 - $66,400.00 Salary/year Education Level High School

Job Description

Make an Impact.

At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York's largest nonprofit health and human services organizations, you'll join a team dedicated to compassion, inclusion, and excellence — helping individuals and families thrive every day.

Position Summary: The HLPS Transitional Coordinator is an essential team member that develops and executes housing navigation and placement services including post placement follow up for clients referred by NYC Health + Hospitals (H+H).

Essential Responsibilities:

1. Two days a week in the office. Three (3) days per week of fieldwork, remote work or as otherwise specified by Director of Intake Services.
2. Conduct intake process with new clients within 48 hours of assignment; includes but is not limited to explanation of HLPS client rights, responsibilities, and grievance procedures.
3. Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.
4. Work with clients to identify housing preferences to search for and match with opportunities, coordinate with the client and the housing coach for housing interviews and site visits, collect necessary documents, and complete necessary paperwork.
5. Regularly schedule follow-up after initial placement to identify further support needs, trouble-shoot incidents, confirm payment, and support in lease renewals as needed.
6. Provide accurate, complete, and timely data entry and other documentation of the housing status, interactions, and communications with and on behalf of clients, and if relevant, provision of supportive social services, and client progression/regression toward the goals of securing permanent affordable housing.
7. Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service trainings, seminars, webinars, and conferences as needed. Work with other consortium partners as necessary.
8. Support an environment that embeds diversity, equity, inclusion (DEI).
9. Participate in workplace culture that inspires high-level performance, collaboration, accountability, professional and respectful interaction.
10. Employ best practices for effective feedback and communication at all levels of staff engagement.
11. Perform all job-related tasks as required.

Other Responsibilities:

1. Maintains confidentiality at all times.
2. Work locations and schedules are subject to change.
3. Any additional duties as assigned by supervisor.

What You'll Gain

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions.

Qualifications

• High School diploma or equivalent.
• Bachelor's in human services preferred.
• Three years of experience in the Behavioral Health field.
• Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage residents.
• Knowledge and experience working supportive housing programs preferred.
• Computer literacy with advanced knowledge of Word, Excel, and Outlook.
• Familiarity with various referring and reporting databases.
• Willingness to travel throughout the five boroughs and make multiple visits in the community as needed.
• Demonstrated commitment to quality and data-driven reporting.
• Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.
• Strong written and verbal communication skills.
• Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.
• Bilingual (or multi-lingual) preferred.