Court Administration Assistant

Court Administration AssistantThe Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively.Location: Southeast Justice Center, 222 East Javelina Avenue, Mesa, AZ 85210The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch.Position Qualifications:High school diploma or GEDTwo (2) years of general clerical or administrative experienceOR combined education and experience qualificationsApplicants must have or obtain a valid Arizona Driver License and reliable vehicle by time of hireOur Preferred Candidate Has:Bilingual in Spanish/EnglishKnowledge, Skills, And Abilities:Knowledge Of:Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfactionSkill In:The use of computer applications including spreadsheets, databases, and word processing software.Written and verbal communication with others to convey information effectivelyProviding exemplary customer serviceThe preparation of statistical reportsAbility To:Learn policies, procedures, and guidelines established by the CourtRespond courteously to concerns of the public, attorneys, and employeesUse effective time management skills to handle multiple tasks at one timeExcel in a high volume and time-sensitive work environmentEstablish and maintain effective working relationships with othersUnderstand and accurately brief oral and written instructionsMake sound decisions in accordance with regulations, policies, and proceduresWork as a member of a team with minimal supervisionEssential Job Tasks:Provides administrative support to the Family Department, which includes scheduling administrative conferences and court hearings based on petitions, minute entries, and other legal documentsDelivers excellent customer service while answering a high volume of questions from internal and external customers by phone, email, and in personPerforms a variety of case management functions, including reviewing case status reports and researching casesAssist internal and external customers with complex questions regarding a variety of departmental processes and proceduresTrains new and existing staff on Department policies, procedures, and processes.Performs general clerical duties including but not limited to photocopying, scanning faxing, mailing, and data entryPerform other duties and special projects as assignedWorking Conditions:While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.