Customer Support Specialist

What You’ll Do Provide excellent, easy-to-understand support through our various support channels. Identify potential technical issues and report them to our Product team. Communicate issue resolutions clearly and effectively to clients. Contribute to our knowledge base and take initiative in creating and maintaining articles and saved replies. Build positive working relationships with our diverse customer base. Identify and take ownership of customer problems or issues, working proactively with customers to mitigate or resolve them. Demonstrate product capabilities and functionality. Collaborate with customers and the Product Management team to identify new features that will make our product more valuable. Maintain and update customer details in our CRM. What You’ll Bring A minimum of 1 year of experience in a fast-paced, customer-facing role. Bilingual proficiency in English and Polish. Excellent customer relationship management skills. Strong empathy and the ability to genuinely understand customer challenges and pain points. A team-player mentality, strong work ethic, and the ability to thrive in a fast-paced, challenging environment. AI literacy and a growth mindset, demonstrating curiosity and the ability to learn and adapt as AI technologies and business processes continue to evolve. Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is – zł80,000 – zł90,000 PLN annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements. What’s in it for you: Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset Time Off – with our open PTO policy, you pick when you want time off when it’s best for you! Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement. Discounts – access to discounts with our partners, such as Dell, Microsoft & many more. Medical/Dental/Vision coverage. EAP – we get you help when you need it. Period. Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16. And more! – so many benefits we couldn’t even fit them all here! ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. #J-18808-Ljbffr