Senior Vice President, Global Business Solutions Center, People & Capability
Mastercard
Senior Vice President, Global Business Solutions Center, People & Capability
OVERVIEW
Mastercard’s Global Business Solutions Center (GBSC) is a strategic enterprise partner focused on delivering business outcomes, transformation, and value creation across Mastercard. Today, with over 1,300 dedicated colleagues worldwide, the GBSC supports more than 200 services across 90 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, our talented team of operations, automation, analytics, and systems supports enterprise stakeholders in optimizing their business to drive value and enhance performance.
• Lead the GBSC P&C operations and strategy supporting benefits, compensation, leaves, mobility, payroll, new hire services, inquiry support and other key HR functions
• Define, deliver and own the GBSC P&C roadmap delivering targeted business benefits, measurable operational efficiency, and a service excellence model that supports continued growth
• Implement governance framework defining methods to manage, monitor, and measure consistently across the GBSC utilizing resources, processes and automation to influence, deliver solutions, improve service delivery, and realize savings
• Maintain productive work environments with high employee satisfaction; attract and mentor a team of top tier leaders and high-performing employees with a matured approach to problem solving and leadership
• Perform financial planning, forecasting, and budget tracking to reduce total cost of ownership; allocate resources efficiently through workforce planning and capacity management
• Partner with stakeholders on complex needs and collaborate across the broader domain on end-to-end processes to manage escalations, customer impacts, reprioritization of efforts, anticipate future needs and adjust operations accordingly
• Support holistic platform security posture, proactively identifying security risks and implementing risk mitigation plans and control functions
• Maintain, grow and partner with critical stakeholders inclusive of C-Suite owners such as Chief People Officer (CPO), Chief Talent Officer, and Chief Administrative Officer, as well as regional and business unit senior and executive leadership
• Participate as a key member of the CPO's People & Capabilities Leadership Team (PCLT) committee
• Partner with P&C Transformation Office and executive leadership to drive broader P&C initiatives impacting overall Mastercard beyond GBSC
• Optimize resource delivery model across onshore, offshore and third-party locations
• Oversee identification, enhancement and improvement of all risks in process, audit and key controls to mitigate gaps and subsequent risks
• Ensure all KPIs and service levels are met; drive adequate and timely root cause mitigation to understand drivers and implement sustainable corrective actions
• Oversee all M&A due diligence and integration activities for area managed
• Manage vendor relationships and approve vendor selection for areas managed
• Support continued expansion of services and co-create strategies anchored in technology, scale, and customer experience PIVOTAL EXPERIENCE & EXPERTISE
• Human Resources Operations Leadership: Experience overseeing HR shared services and operations teams with a deep focus on operations, systems, performance metrics, and data analytics that drive ROI and customer and employee satisfaction. Payroll operations experience is required.
• Building/Transformation Experience: Proven ability to thrive in a fast-paced, rapidly-changing environment. Is both hands-on and strategic with strong credentials scaling across the globe and successfully aligning HR shared services/HR operations initiatives with broader business objectives. Has a passion for operational excellence and customer satisfaction with strong financial acumen and ability to assess risk in operations.
• Global Experience at Scale: Significant background in managing large-scale, multi-functional global operations and strategic transformation initiatives in a complex and dynamic environment.
• Stakeholder Influence: A strong communicator and influencer who builds trust, collaborative relationships and gains buy-in for initiatives from a range of stakeholders, including executives and the C-suite level. Proven ability to lead, inspire and build followership through complex change. QUALIFICATIONS & EXPERIENCE
• Proven success in transforming organizations through a continuous improvement culture enabled by digital technologies and automation
• Ability to identify and frame opportunities and solutions in a structured, data-driven way to clearly communicate options, risks and trade-offs
• Ability to work independently, act with a sense of urgency and problem solve; anticipate and respond quickly to emerging information; confident with an ability to act with clarity in urgent or crisis situations
• Successful track record leading and delivering continuous process improvement, automation, and software solutions to enhance service delivery
• Ability to design, gain alignment and successfully execute key enterprise initiatives from start to finish; works independently with guidance on the most complex situations
• Ability to develop, track, course correct, and iterate a metrics-driven system roadmap
• Previous shared services and/or outsourcing experience a plus
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
$80.2k - $134.25k
...frontline teams. The program is globally reaching and has already... ...for executing the WFM People Solutions team’s strategy to... ...matter expertise to the business, vendors, and WFM capability and Enterprise Testing Services... ..., and/or distribution center environment...SeniorHourly payFlexible hours$220k - $400k
...economies and empowers people in 200+ countries... ...help people, businesses and governments... ...Title and Summary Senior Vice President, Software... ...Mastercard is a global technology company... ...innovations and solutions help individuals,... ...decisioning platform capable of operating at Mastercard...SeniorFull timePart timeWorldwideFlexible hours- ...economies and empowers people in 200+... ...that help people, businesses and governments... ...Title and Summary Senior Vice President, Network... ...Mastercard is a global technology company... ...innovations and solutions help individuals... ...-border network capabilities while partnering...SeniorFull timePart timeWorldwideFlexible hours
$235k - $391k
...and empowers people in 200+ countries... ...help people, businesses and... ...and Summary Vice President, Business Development, Global Business Platforms... ...products and solutions that shape the... ...Mastercard’s capabilities to solve real-... ...Build trusted senior executive relationships...SuggestedFull timePart timeWorldwideFlexible hours$235k - $375k
...and empowers people in 200+ countries... ...help people, businesses and... ...and SummaryVice President, Digital Partnerships... ...Fintechs & Enablers- Global Money Movement... ...solutions, create new payment... ...relationship-building capabilities, executive... ...with senior executives and...SuggestedFull timePart timeWorldwideFlexible hours$230k - $368k
...economies and empowers people in 200+ countries... ...that help people, businesses and governments... ...and Summary Vice President, Digital Asset Treasury Solutions Mastercard is seeking... ...of treasury capabilities supporting digital... ...native environments at global scale •...Full timePart timeWorldwideFlexible hours$10 per hour
...then a role as a Business Relationship... ...Manager Senior (BRM) Deepening... ...cash management solutions and manage business... ...referrals and centers of influence... ..., capabilities, and skillsMinimum... ...recognize that our people are our strength... ...bring to our global workforce are...SeniorWork at office$115k - $205k
...Morgan Stanley is a global financial services... ...that conducts its business through three... ...and passion of our people is critical to our... ...guidance, and strategic solutions that strengthen... ...Collaborate with senior business leaders,... ...approved AI-enabled capabilities by defining use...Full timeTemporary workWork at office$120k - $170k
...Stanley is a leading global financial... ...and passion of our people is critical to our... ...Institutional Consulting Solutions, which include... ...and Retirement businesses and related... ...enabled monitoring capabilities. The role is intended... ..., and senior leadership. - Communicating...Full timeTemporary workWork at officeWorldwide$98k - $152k
...Senior People Specialist - Services Mastercard powers... ...that help people, businesses and governments realize... ...Business Partners, Centers of Expertise,... ...directly to Executive Vice President, People Business Partner... ...About You Core Capabilities Demonstrated ability...SeniorFull timePart timeWorldwideFlexible hours- Mastercard is seeking a Vice President, Partnerships - Security Solutions (GSIs) to lead a global, quota-carrying partnerships motion... ..., fraud, and identity capabilities. You will develop a portfolio... ...expansion while aligning with senior stakeholders #J-18808-Ljbffr...
- ...Executive Vice President, People Operations & Insights About the Company... ...technology (FinTech) company with a global presence Industry... ...innovative mobile payment solutions and processing About... ...processes, and partnering with senior executives to ensure that...
$112k - $190k
...a mission to help people and their pets when... ...or sensitive. As Senior Manager, People Resolutions... ...between People Business Partners (PBPs)... ...other People Team Centers of Excellence (... ...strengthen leader capability, mitigate risk, and... ...to recommend solutions, and approach new...SeniorCasual workWork at office$160k - $220k
About the RoleiCapital is seeking a Vice President or Senior Vice President to join the Corporate Finance... ...be responsible for the end-to-end global payroll function, including payroll operations... ..., KPIs, escalations, and quarterly business reviews.Ensure accurate and timely...SeniorFull timeWork at officeLocal areaRemote work- ...Vice President, Wealth Management Solutions, Trust & Estates, Trust Administrator About the Company Diverse... ...& Professional Services B2B Business Corporations JPMorgan Chase... ...Administrative Officer to join its Global Trusts & Estates Practice. The successful...
- DescriptionThe Global Trusts & Estates Practice is... ...by the most capable people, with technical experience... ...comprehensive financial solutions that integrate sophisticated... ...of consumers, small businesses and many of the world... ...health and wellness centers, a retirement savings...
- ...Senior Vice President, Technology Governance About the Company Rapid-... ...banking and online banking Business Classifications SAAS... ...strategies, framework, and solutions to drive stronger... ...the organization, excellent people leadership skills, and a proven...Senior
$110k - $190k
...Product Owner – Vice President Wealth Management... ...is a leading global financial services... ...and passion of our people is critical to... ...technology tools and solutions for Financial... ...Wealth Management businesses to help translate... ...strategy in reporting capabilities, ensuring...Full timeTemporary workLocal areaWorldwide$110k - $190k
...Product Owner - Vice President Wealth... ...grade product capabilities. The Vice President... ..., and business stakeholders to... ...digital asset solutions in a highly regulated... ...is a leading global financial... ...be a place for people to learn, achieve... ...relevant manner for senior leadership and...Full timeTemporary workWork at officeWorldwide$85k - $140k
...MS”) is a leading global financial services... ...and passion of our people is critical to our... ...MS conducts its business through three principal... ...offering lending solutions, cash management,... ..., partnering with senior management. The... ...presentation skills ~ Capable of setting...Full timeTemporary workFlexible hoursShift work- ...VP, Global Patient Safety Sciences – General Medicine... .... You will advise senior leadership on safety strategies... ...organizational capabilities. What You Need to... ...industry. ~8+ years of people leadership with... ...wellness programs, fitness centers, insurance benefits (e...
$110k - $190k
...Stanley is a leading global financial services firm... ...talent and passion of our people is critical to our... ...annuity and insurance business. The team is responsible... ...implementation of new capabilities from initial concept... ...effectively interact with senior management Strong...Full timeTemporary workWorldwide$115k - $190k
...Stanley is a leading global financial... ...and passion of our people is critical to our... ...seeking to hire a Vice President to join the team... ...Working with senior leaders on the CCG... ...controls including AI solutions where appropriate... ...-solving and business judgment Strong...Full timeTemporary workWorldwide- ...Morgan Stanley is a leading global financial services firm providing... ...(PWM) is the boutique business within Morgan Stanley Wealth... ...the talent and passion of our people is critical to our success. Together... ...strong judgment, analytical capability, attention to detail, and the...Full timeTemporary workWork at officeWorldwide
$115k - $190k
...Morgan Stanley is a leading global financial services firm... ...and passion of our people is critical to our... ...initiatives, partnering with senior leadership across the... ...The VP will work on the business’s most critical... ...Institutional, Investment Solutions, Finance, Technology, and...Full timeTemporary workWork at officeWorldwide$110k - $190k
...Vice President, Digital Trading and Investing Product... ...digital investing product capabilities across areas such as... ..., insurance-related solutions, and charitable... ...Operations, Risk, and senior business stakeholders. The... ...cross-section of the global communities in which...Full timeTemporary work$110k - $190k
...and Governance, Vice President Purchase, NY... ...Stanley is a leading global financial... ...and passion of our people is critical to our... ...delivery against business objectives. · Develop... ...for senior management. · Support... ...problem-solving capabilities with the ability...Temporary workWork at officeWorldwide$115k - $190k
...is a leading global financial services... ...of our people is critical to... ...Stanley lines of business, including Morgan... ..., Retirement Solutions, E*TRADE,... ...are seeking a Vice President to help lead strategy... ...Automation capabilities purpose-built... ...discussions with senior management and...Full timeTemporary workWork at officeWorldwide$216.1k - $360.2k
...The Senior Director, GPS Business Solution Lead will serve as the key interface between GPS business... ..., orchestrating D&T capabilities to deliver on Regeneron's Global Patient Safety (GPS) objectives... ...and wellness programs, fitness centers, insurance benefits (e.g. medical...SeniorContract workWork at officeRemote workRelocation package$85k - $140k
...Platforms Assistant Vice President Location :... ...and Workflow Solutions Team. This... ...unlocking new business opportunities.... ...is a leading global financial services... ...be a place for people to learn,... ...accountability, capable of leading project... ...projects for senior leadership and...Temporary workWork at officeWorldwideShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Vice President, Global Business Solutions Center, People & Capability. Be the first to apply!
- vice president support services Purchase, NY
- vice president real estate development Purchase, NY
- vp safety Purchase, NY
- vice president corporate development Purchase, NY
- vice president of customer success Purchase, NY
- vice president strategic partnerships Purchase, NY
- vice president of field operations Purchase, NY
- vice president sustainability Purchase, NY
- vice president strategic account Purchase, NY
- vice president risk management Purchase, NY

