Dealership Event Coordinator

Dealership Event CoordinatorBig Moose Harley-Davidson and Harley-Davidson of Rochester Reports to Marketing DirectorPosition OverviewWe are seeking an experienced Dealership Event Coordinator to own the complete event process for Big Moose Harley-Davidson and Harley-Davidson of Rochester, from annual planning and preparation through execution, measurement, financial reconciliation, and Marketing Development Fund closeout.This is a hands-on event planning and operations position, not a general marketing, advertising, or social media role. The coordinator is accountable for building customer-facing events from the ground up, coordinating all internal and external participants, solving problems during execution, and ensuring every event is fully closed out.Events may include bike nights, rides, bike shows, customer appreciation events, live entertainment, stunt shows, vendor events, community partnerships, off-site activations, and other motorcycle-focused experiences.The ideal candidate is highly organized, plans months in advance, builds strong relationships, communicates clearly, makes sound decisions, and adapts quickly when circumstances change.Key Responsibilities• Own the annual event calendar for both dealerships, including on-site, off-site, and community events and maintain a rolling 30-, 60-, and 90-day planning schedule to ensure deadlines, approvals, logistics, and promotional needs are addressed well in advance.• Plan and execute customer-facing events from concept through completion, including timelines, checklists, site layouts, budgets, vendor requirements, staffing, customer flow, check-in, setup, breakdown, and day-of execution plans.• Coordinate internally with Sales, Service, Parts, Motor Clothes, F&I, and dealership management so each department understands its responsibilities, deadlines, staffing needs, and role for each event.• Develop event staffing plans that include employee assignments, schedules, volunteers, H.O.G. members, and outside event personnel.• Conduct pre-event meetings and briefings when needed so employees, vendors, volunteers, and other participants understand the event plan, schedule, responsibilities, safety expectations, and escalation process.• Own vendor relationships from start to finish, including sourcing, quotes, selection, negotiations, contracts, insurance, payment requirements, logistics, setup, breakdown, and performance follow-up.• Coordinate entertainment, food providers, equipment, parking, traffic flow, security, police/EMS, permits, municipal requirements, and other operational needs.• Research, develop, and maintain relationships with vendors and community partners that align with the dealerships and their core values.• Identify and address safety and liability risks before and during events, including compliance with permits, insurance requirements, site rules, and approved event plans.• Develop practical contingency plans for weather, vendor cancellations, equipment issues, attendance levels, traffic, staffing gaps, and other unexpected circumstances.• Lead event-day setup, execution, and breakdown; communicate assignments; monitor the customer experience; and troubleshoot issues in real time.• Take ownership and make timely operational decisions during event execution while escalating significant safety, financial, reputational, or business issues to the Marketing Director.• Establish clear objectives for each event and measure results, including attendance, customer engagement, leads and opportunities, expenses, and overall event performance.• Manage events within budgets established and approved by the Marketing Director and maintain accurate, organized expense documentation.• Maintain an organized digital file for each event, including plans, timelines, contracts, permits, certificates of insurance, vendor information, budgets, invoices, photos, attendance records, performance results, and related communications.• Provide accurate and timely event information to the Marketing Director and Social Media Coordinator for promotion.• Coordinate event-specific signage, displays, schedules, directional materials, and other customer-facing event materials, ensuring they are accurate, current, properly displayed, and removed or updated on time.• Capture quality event-day photos and video and provide organized content to the Social Media Coordinator.• Manage RSVP processes, customer check-in, and attendance tracking as appropriate for each event.• Complete a post-event review documenting results, what worked, what did not, and recommendations for future events.• Own event closeout, including financial reconciliation and completion and submission of all required Harley-Davidson Market Development Fund documentation, such as invoices, receipts, event photos, attendance information, and proof of performance.An event is not considered complete until the post-event review, financial reconciliation, digital event file, and all required MDF documentation have been completed and submitted.RequirementsRequired Experience and SkillsWe are specifically seeking candidates with professional customer-facing event planning and execution experience.• Demonstrated experience creating public-facing events from concept through execution and closeout.• Strong event and project management, organization, and time-management skills.• Experience managing annual calendars, overlapping timelines, and multiple events and deadlines while planning months in advance.• Experience curating & coordinating vendors, entertainment, food providers, equipment, staffing, and event logistics.• Experience managing event budgets, invoices, expense documentation, and financial reconciliation.• Strong vendor relationship, negotiation, leadership, and professional communication skills.• Strong attention to detail, follow-through, sound judgment, and personal accountability.• Ability to anticipate problems, assess risks, make decisions, solve problems independently, and pivot quickly when circumstances change.• Ability to lead cross-department coordination and clearly communicate responsibilities and expectations.• Customer-focused mindset with an interest in creating experiences for motorcycle enthusiasts and local riding communities.Experience primarily limited to employee lunches, internal company functions, office celebrations, meetings, social media, content creation, advertising, or marketing campaigns does not represent the event coordination experience required for this position.Technology RequirementsCandidates must be comfortable using:• Smartphone, tablet, or iPad for communication, photography, video, file sharing, and event operations.• Google Drive for event-file organization and documentation.• Microsoft Word and Excel for event plans, budgets, timelines, staffing plans, results, and expense tracking.• Adobe Acrobat and PDF tools for forms, contracts, permits, insurance, and other documentation.• Canva for basic event-specific signage and customer-facing materials.• Email and digital communication tools for professional communication.Physical Scheduling and Transportation RequirementsThis is an active, hands-on position requiring participation in event setup, execution, and breakdown.• Valid driver's license and reliable transportation are required.• Regular travel between Big Moose Harley-Davidson and Harley-Davidson of Rochester, as well as travel to off-site and community events, vendor locations, and other event-related destinations, is required.• Ability to stand and walk for extended periods and regularly lift and carry up to 50 pounds, independently or with assistance as appropriate.• Ability to perform physical event setup and breakdown and work indoors and outdoors in varying weather conditions.• Schedule flexibility for weekends, evenings, occasional holidays, early setup, and extended event days is required.What Success Looks LikeYou own the entire event process. You think ahead, maintain clear plans, coordinate people and details, manage budgets and risks, and follow through. You know your timelines, vendors, staffing assignments, objectives, responsibilities, and deadlines. You communicate early, make decisions, solve problems, escalate significant issues appropriately, and adjust quickly when plans change.Successful events are well organized, safe, engaging, and aligned with dealership goals. They create memorable customer experiences, generate measurable results, and are not complete until their financial and MDF closeout requirements are finished.