Director of Operations

Careers At Community Health Centers of Greater Dayton Community Health Centers of Greater Dayton (CHCGD) is a non‑profit health care organization created from a collaborative effort between hospital systems and the local health department. CHCGD promotes a family atmosphere and seeks individuals who have a passion for providing quality patient care and customer service. We offer a competitive salary with very good benefits. Our mission is to improve the health of the underserved communities in Dayton and the surrounding area by providing preventive and primary health care services to patients, regardless of ability to pay. CHCGD prohibits employment opportunity discrimination against a qualified individual on the basis of race, color, gender, age, religion, national origin, or disability. Employment opportunities include, but are not limited to, employee selection, promotion, training, development, compensation, termination, and corrective action. Reporting to the Chief Executive Officer (CEO), the Director of Operations plans, organizes, directs, and controls the activities of the Operations functions of Community Health Centers of Greater Dayton (CHCGD) sites. Responsible for operational excellence in the areas of site management, productivity, patient access and satisfaction, facilities, and patient support. Responsibilities and Duties Responsible and accountable for the day-to-day operations of all CHCGD sites. Serving as a member of the senior leadership team responsible for promoting and complying with organization‑wide policies, operationalizing key elements of the strategic plan, targets and benchmarks to achieve desired outcomes. Ensuring all operations comply with FQHC‑specific regulations, HRSA standards, HIPAA, OSHA, and other federal and state requirements, including participating in audit preparations. Defining and auditing objectives in Operations; developing short‑term and long‑term plans to assess operational efficiencies and improvements for patient access, experience, and patient flow. Collaborating with medical and senior leadership to develop and implement operational strategic and business plans, identify growth opportunities, and integrate services (e.g., medical, dental, behavioral health). Managing practice budgets, monitoring financial performance (including revenue cycle and patient collections), and implementing action plans to achieve financial success. Performing ongoing statistical and data analyses, creating monthly reports and presentations on operations performance including service utilization/productivity, patient satisfaction to monitor trends and support continuous improvement of organizational capacities. Accountable for overseeing all human resources and operational functions for departments inclusive of medical assistants, patient service representatives, schedulers, staff development/training, laboratory services and patient support services. Selecting, training, scheduling, motivating, supervising, and evaluating employees, making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Collaborating with the quality improvement department to operationalize quality assurance initiatives, establish productivity metrics, and use data‑driven reports to monitor performance and implement process improvements. Collaborating with senior leaders to foster strong, collaborative working relationships with clinicians to support their success and ensure productive practice environments. Evaluating vendor performance, contracts, service level agreements, and cost effectiveness; developing strategies to reduce vendor dependency and transition appropriate services to internal teams. Participating and assisting in resolving all service‑related issues, including grievances and incident reporting, in partnership with the compliance officer. In partnership with the Finance Director, reviewing and approving staffing resources and facilities productivity forecasts, ensuring optimal resource allocation, cost effectiveness, and financial efficiency. Representing CHCGD in the community by participating in appropriate functions such as community advisory boards and advocacy activities. Participating in the management of capital projects, serving as project management and coordination with external construction/facilities firms to ensure efficient project execution, quality delivery, and adherence to compliance and safety standards. Participating in FTCA / risk management‑related activities. Assuming other activities and responsibilities as directed by CEO. Qualifications Bachelor's degree or minimum of 3‑5 years of experience in operations and management. Knowledge of federal/HRSA, and familiarity with Federally Qualified Health Centers (FQHCs) required. Sound administrative skills, well‑developed management skills – principles and people. Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth. On‑site presence and travel to CHCGD site(s) required for performance of all work duties. #J-18808-Ljbffr Community Health Centers of Greater Dayton