Program Support Assistant

Job Title

Program Support Assistant

Duties

The duties include but are not limited to:

• The incumbent is the receptionist for the Office of the Associate Director for Patient Care Services Executive Suite and is responsible for answering telephone, receiving visitors in a professional and courteous manner, responds to inquiries, including questions of a substantive nature based on general understanding of the functions of the office, or refers the patient and/or employee to the appropriate staff person.
• Responds to calls for assistance on behalf of patients and/or staff, and prioritizes those situations which require prompt action by VAMHCS Nursing Service. These responses are generally immediate and via personal contact with patients and staff.
• Receives messages by telephone, opens and sorts incoming mail, or e-mail for a variety of Nursing Service functions which require attention or action.
• All typing assignments are completed on the date specified with minimal exceptions.
• Typed materials are presented according to policy and procedure, in the correct format, and are proofread for spelling, punctuation, grammatical errors, and content. Incumbent will expediently retrieve any material requested.
• The filing system is organized, neat, and maintained as current so that files can be retrieved easily.
• Incumbent independently provides assistance in effectively solving appropriate issues/problems.
• Notifies supervisor of actions taken. Uses appropriate judgment and own initiative to provide information that is relevant and necessary for effective operation of the department.
• Uses confidentiality, discretion, and judgment when dealing with sensitive information, documents, and materials.
• Ensures that information is input and maintained as current in the electronic computer Nursing Package in a correct and timely manner.

Work Schedule: Monday-Friday 0730-1600

Telework: This position may be authorized for ad-hoc telework.

Virtual: This is not a virtual position.

Position Description/PD#: PD512-26699-A

Relocation/Recruitment Incentives: No

Critical Skills Incentive (CSI): No

Permanent Change of Station (PCS): No