Administrative Associate

Administrative Associate

Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.

We are looking for a talented Administrative Associate to join our team in Anchorage, AK.

You will make an impact in the following ways:

Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work

Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution

Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries

Maintain accurate records of service activities, work orders, customer communications, and warranty documentation

Support service operations by coordinating technician schedules and ensuring effective communication between customers, technicians, and internal teams

Utilize Microsoft Office and service management systems to complete administrative tasks and maintain accurate information

Provide administrative support to senior management, including scheduling, correspondence, reporting, and document preparation

External Qualifications and Competencies

In order to be successful in this role you will need the following:

High school diploma or equivalent, with 2+ years of administrative, customer service, or service coordination experience

Strong organizational and multitasking skills with the ability to manage schedules, work orders, and multiple priorities in a fast-paced environment

Excellent verbal and written communication skills for interacting professionally with customers, technicians, vendors, and internal teams

Proficiency with Microsoft Office and experience using scheduling, service management, ERP, or related software systems

Experience in a service, construction, equipment, automotive, or warranty administration environment preferred

Familiarity with warranty claim processing, invoicing, dispatch, or service coordination preferred

Additional Responsibilities Unique to this Position

1. Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work.
2. Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution.
3. Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries.

About Us

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.