Manager, Growth Strategy and Operations

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in-home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit Role Scope The Growth team focuses on amplifying the impact of the PACE model of care by educating and expanding access to the program. Our team manages the end-to-end process of identifying, attracting, engaging with, assessing, and enrolling new participants. The Manager, Growth Strategy & Operations, will help launch new markets and strengthen the operational backbone that supports the team’s mission. Reporting into Growth Strategy & Ops leadership, this role pairs on‑ground launch support with the development of repeatable playbooks, enablement resources, and change management practices that allow Growth Outreach & Enrollment to scale smoothly as Habitat Health expands across markets. Location Candidates based in San Francisco, Sacramento, or Los Angeles, California are preferred; candidates located elsewhere in the Western US (Pacific or Mountain time zone) will also be considered. Core Responsibilities & Expectations for the Role Support new market launches on the ground, working with local teams and cross‑functional partners to stand up Growth operations Develop and maintain the new market launch playbook into a repeatable framework and project plan that accelerates and de‑risks each subsequent launch in both CA and in new states Habitat Health enters. Drive operational enablement across the Growth team, including supporting new program rollouts and resource and workflow optimization. Gather and implement feedback from Growth Operations on new programs and operational workflows, translating frontline input into concrete process improvements and updated guidance. Support regular reporting and performance tracking, monitor how new processes and launches are performing, surface opportunities for iteration, and help drive continuous improvement. Collaborate across the organization – including Clinical Operations, Operations, Marketing, and partner teams – to align launch and enablement work with broader growth priorities and the participant journey. Facilitate cross‑functional and external stakeholder engagement to align on and drive progress against key initiatives. Required Qualifications A Bachelor’s degree or 3-5 years of relevant experience in health care delivery at a high‑growth startup, operations or program management, or consulting for health care payers & providers. Demonstrated ability to be a self‑starter, with comfort operating in ambiguity, an aptitude for building structure where none exists, and a bias to action. Strong project management and organizational skills, with the ability to manage multiple workstreams across functions and locations. Strong interpersonal and written/oral communication skills; high EQ. A practical problem solver who can connect strategy to daily execution and thrives in a fast‑paced, evolving environment. Willingness to work in a hybrid work environment, with travel to Habitat Health centers and new market sites for launches and stabilization periods. Aligns with our purpose and our values, and is excited about living those out in daily practice Ability to thrive in a fast‑paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions. Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results. Travel: Ability to travel up to 75% during center launches Nice to have Experience in operations and implementation projects. Familiarity with elder care organizations. Experience supporting new site, market, or program launches in a healthcare or multi‑site operating environment. Essential Functions & Physical Requirements The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members in this role may be expected to: Work in healthcare, administrative, community, or remote environments, depending on role needs. Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems. Remain stationary and/or move about for extended periods, consistent with job duties. Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems). Travel between work sites or community locations as needed. Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required. Compensation The anticipated base salary range for this position is $135,000 - $154,000. This position is also eligible for a target annual bonus of 10% and may be eligible for additional incentive compensation, as applicable. The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs. In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short-and-long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays. At‑Will Employment Employment with Habitat Health is at‑will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at‑will nature of employment. Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company. Because this is a remote position, employment will be governed by the laws applicable to the employee’s work location, and applicable legal requirements will be followed. To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction. Habitat Health will consider requests for reasonable accommodation based on an applicant’s disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law. As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction. Our Commitment to Equal Opportunity and Inclusion Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision‑making, or any other characteristic protected by applicable federal, state, or local law. Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation. We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed. Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States. #J-18808-Ljbffr Habitat Health