Renewals Manager

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. The Opportunity At Qualified by Salesforce, our Renewals Manager will strive to create long‑term, trusting relationships with our customers. The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. You will hold the keys to our annual renewal kingdom, ensuring we maintain thriving, happy customers while navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities. What You'll Be Doing Owning our customer renewals by building and maintaining long‑lasting client relationships Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer‑facing presentations and pricing Answering client queries and identifying new business opportunities among existing customers Liaising with cross‑functional internal teams to improve the entire customer experience Serving as the lead point of contact for all customer account management matters Negotiating contracts and closing agreements to maximize profits and minimize customer churn Ensuring the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders Forecasting and tracking key account metrics (e.g., quarterly sales results and annual forecasts) Preparing reports on account status Collaborating with sales team to identify and grow opportunities Assisting with challenging client requests or issue escalations as needed What We're Looking For 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager BA/BS degree in Business Administration, Sales or a relevant field Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level Solid experience with CRM software (e.g., Salesforce) and CPQ tools Experience delivering client‑focused solutions to customer needs Excellent communication and people‑skills Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication and negotiation skills to handle multiple tasks and clients at once Benefits We offer a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For more details about company benefits, visit Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via our Accommodations Request Form. Equal Employment Opportunity Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. At Salesforce, we believe in equality for all and create a workplace that is inclusive and free from discrimination. An employee or potential employee will be assessed on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or any other classification protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all related areas. Know your rights: workplace discrimination is illegal. Compensation & Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well. The typical base salary range for this position is $71,400 – $95,550 annually. For specific work locations (California and New York, and select cities in Boston, Chicago, Seattle, and Washington DC), the base pay range for this role is $78,540 – $105,140 per year. Your recruiter can share more about the specific salary range for your job location during the hiring process. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.